Technical Chemist

SINARMAS CEPSA PTE. LTD.; Pasir Panjang; Hybrid; MYR 131,000 - 198,000; Full time

Job summary

A leading chemical company is seeking a technical support specialist to enhance customer service and assist in product development initiatives. This role involves providing technical advice and support for product specifications, working closely with manufacturing teams, and driving business development in the oleochemical sector. Candidates should possess a bachelor’s degree in chemistry and a minimum of three years' relevant experience, with strong communication and organizational skills. The position is based in Singapore, with travel to Indonesia required.

Qualifications

• Minimum bachelor’s degree in chemistry.
• Minimum 3 years of experience in a technical role within the Oleochemicals or derivatives industry.
• Strong written and verbal communication skills.

Responsibilities

• Provide customer technical servicing including support on product specifications and applications.
• Assist manufacturing teams to improve processes and resolve complaints.
• Support business development for new products in the oleochemical industry.

Skills

Customer service orientation

Organizational skills

Communication skills

Problem-solving skills

Attention to detail

Education

Bachelor’s degree in chemistry

Job description

Job Purpose:

• Serving in a technical & new product development discipline, providing technical advice, proposed and support new project/product development to Company and subsidiary divisions.

Main Responsibilities:

Customer Technical Servicing

• Provide day-to-day support and guidance on all product and process technical requirements.
• Participate in regular cross-functional meetings to ensure that customer technical requirements are met on time.
• Provide technical advice (e.g., product specifications, applications, quality) to customers, Sales, and the Supply Chain team.
• Manage customer-specific and new product specification requests.
• Answer customer technical questionnaires.

Manufacturing Technical Support

• Provide technical support by working with manufacturing plants in cross-functional teams to assist with process and quality improvements, troubleshooting, and complaint resolution.
• Ensure that technology and quality standards for new and revised formulas/specifications are successfully transferred into manufacturing processes.
• Provide technical expertise to the Engineering department to ensure new projects and plant modifications align with customer expectations and requirements.

Business Development

• Supporting new business opportunities/assessment for currently marketed products as well as for new products framed in the oleochemical industry.
• Participate in the process of analysis and evaluation of new investment projects.

Job Requirements:

• Minimum bachelor’s degree in chemistry.
• Minimum 3 years of experience in a technical role within the Oleochemicals or derivatives industry.
• Commitment to a high level of customer service.
• Strong organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Demonstrated ability to achieve results through others, as well as the ability to operate independently as required.
• Ability to manage multiple priorities.
• Ability to work with a vision toward continuous improvement.
• This position is based in Singapore, with frequent business travel required to Indonesia.