Technical Associate

FixSensei; Selangor; On-site; MYR 33,000 - 47,000; Full time

Job summary

Jora Malaysia is seeking an experienced technician to repair iOS devices and provide on-site service to our clients in Malaysia. You will travel to client locations, perform on-site installations and tests, and ensure customer satisfaction through professional support.

The role requires 1+ year of iOS repair experience, fluency in Malay or Mandarin with English proficiency, and a valid class B driving license.

Qualifications

• Over 1 year of experience in repairing iOS devices.
• Fluent in Malay or Mandarin, and conversant in English.
• Secondary education, eg SPM, O-level or equivalent.
• Valid class B driving license.
• Professional and personable with effective interpersonal skills.

Responsibilities

• Providing service and customer support during field visits or dispatches
• Managing all on-site installation, repair, maintenance and test tasks
• Diagnosing errors or technical problems and determining proper solutions
• Setting up hardware and installing and configure relevant software and drivers
• Maintaining and repairing smartphones, tablets and similar technological equipment or peripheral devices
• Installing well-functioning networks and manage components
• Handling cash and card transactions with customers
• Issuing receipts, refunds, change or documents

Skills

iOS device repair

Customer service

Interpersonal skills

Education

Secondary education (SPM/O-level)

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Over 1 year of experience in repairing iOS devices

Fluent in Malay or Mandarin, and conversant in English

Professional and personable with effective interpersonal skills

Secondary education, eg SPM, O-level or equivalent

Valid class B driving license

Key responsibilities

• Providing service and customer support during field visits or dispatches
• Managing all on-site installation, repair, maintenance and test tasks
• Diagnosing errors or technical problems and determining proper solutions
• Setting up hardware and installing and configure relevant software and drivers
• Maintaining and repairing smartphones, tablets and similar technological equipment or peripheral devices
• Installing well-functioning networks and manage components
• Handling cash and card transactions with customers
• Issuing receipts, refunds, change or documents