Junior Technician

Skyhigh Globalsoft; Ipoh; On-site; MYR 39,000 - 61,000; Full time

Job summary

Skyhigh Globalsoft is seeking an L2-type support professional in Malaysia to tackle complex troubleshooting cases and support the Primary Technical Support team. The role involves solving in-depth issues, handling call flows, and delivering regular reporting to management.

Applicants should be quick learners with good automotive knowledge, strong analytical and communication skills, and proficiency with MS Office and ATS. Site visits may be required to ensure service levels for customers.

Qualifications

• Ability to identify the problem quickly.
• Effective analytical and communication skills.
• Good reading, computer, and mathematics skills.
• Ability to learn new technology and repair and service procedures and specifications.

Responsibilities

• Performs additional related duties as assigned by management.
• Solve Cases requiring in-depth troubleshooting assistance and Cases where Customer is requiring resolution.
• Work closely with Primary Technical Support team to provide a solution to outlet / Primary Tech Support in an
• Handle the call flow from internal/external
• Daily, weekly and monthly reporting of working to TSA Manager
• Site visit may be required
• Communicate and share knowledge with other L2 engineers Primary Support
• Understand the source of the quality problem
• Liaise/support inter-department requirements to increase service level to our customers

Skills

Analytical thinking

Communication

Problem identification

Tools

PowerPoint

Word

Excel

Applicant Tracking System

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Performs additional related duties as assigned by management
• Solve Cases requiring in-depth troubleshooting assistance and Cases where Customer is requiring resolution
• Work Closely with Primary Technical Support team to provide a solution to outlet /Primary Tech Support in an
• Handle the call flow from internal/external
• Daily, weekly and monthly reporting of working to TSA Manager
• Site visit may be required
• Communicate and share knowledge with other L2 engineers Primary Support
• Understand the source of the quality problem
• Liaise/support inter-department requirements to increase service level to our customers

Requirements

• Ability to identify the problem quickly.
• Good knowledge of automotive
• Effective analytical and communication skills.
• Good reading, computer, and mathematics skills.
• Ability to learn new technology and repair and service procedures and specifications.
• Required Skill(s): PowerPoint, Word, Excel & Applicant Tracking System (ATS).