Technical Support Engineer (Smartphone Repair Technician)

realme; Johor Bahru; On-site; MYR 22,000 - 36,000; Full time

Benefits offered by this job

Maternity leave

Parental leave

Opportunities for promotion

Renewable contract (3 months)

Attendance bonus

Performance bonus

Fixed shift

Job summary

realme Malaysia seeks a Technical Support Engineer (Smartphone Repair Technician) to inspect and troubleshoot smartphones, perform repairs, and document all steps. The role includes stock management, administrative duties, and ensuring service centre KPIs are met, with a renewable three-month contract and travel opportunities.

The candidate should have basic education (SPM or higher), knowledge of smartphone repair, and strong communication skills to work within a team and deliver within

Qualifications

• Knowledge in smartphone repair and testing.
• Strong attention to detail and ability to meet deadlines.
• Good interpersonal communication and teamwork.
• Knowledge of smartphone hardware/software repair is advantageous.

Responsibilities

• Inspect the company's branded product for any deficiencies.
• Troubleshoot hardware and software of the branded product.
• Repair and replace components as needed.
• Compile detailed log reports for software issues.
• Document components used during repairs.
• Manage stock for service centres and perform stock checks.
• Print and attach fault stickers for IW and OOW parts.
• Arrange return of faulty parts to the warehouse.
• Maintain service centre performance and KPIs.
• Handle emergencies like complaints and stock discrepancies.
• Report service centre status to HQ and propose strategies.
• Collaborate with colleagues to solve problems.
• Handle administrative tasks and contact customers to complete repairs.
• Submit weekly financial reports to Finance.
• Other duties as assigned.

Skills

Smartphone Repair

Testing

Attention to detail

Interpersonal communication

Team player

Willing to travel

Education

SPM/Certificate/Diploma or equivalent

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Technical Support Engineer (Smartphone Repair Technician)

Inspect the company's branded product for any deficiencies.

Troubleshoot both the hardware and software of the company's branded product.

Undertake the repair and replacement of components in the company's branded product.

Take responsibility for compiling detailed log reports for any software issues encountered in the company's branded product.

Document all the components utilised during the repair process.

Responsible for stock arrangements for all service centres.

Conduct a stock check and report to the warehouse team when necessary.

Print and affix all fault stickers onto the defective In Warranty (IW) and Out of Warranty (OOW) parts.

Arrange for the return of faulty IW and OOW parts to the warehouse.

Maintain service performance, discuss, and enhance service centre KPIs.

Address emergencies such as customer complaints, stock discrepancies, and others.

Report the service centre's status to headquarters and devise appropriate strategies.

Collaborate with colleagues to identify challenges and implement effective solutions.

Document all the necessary information such as Google’s account password and others.

Ensure the proper care of company fixed assets and uphold the cleanliness and orderliness of the service centre.

Handle incoming and outgoing calls to address customer inquiries.

Execute additional administrative tasks as necessary.

Contact customer for the completion of the device repair.

Submit weekly financial reports to Finance and remit service centre earnings to the company.

Any other assigned duties and responsibilities from time to time.

Job Requirements:

1. Candidate must possess at least Primary/Secondary School/SPM/O Level, Professional Certificate, Diploma/Advanced/ Higher/Graduate Diploma in any field.

2. Candidates must be knowledgeable in Smartphone Repair and testing.

4. Strong attention to detail and able to deliver within assigned deadlines.

5. Possess positive interpersonal communication skills and keen to learn.

6. Work well in a team environment and be a collaborative team player.

7. Advantageous to be knowledgeable in smartphone hardware, software repair and testing.

Job Type:

Renewable Contract (3 months), based on performance

Maternity leave

Opportunities for promotion

Parental leave

Schedule:

Fixed shift

Supplemental Pay:

Attendance bonus

Performance bonus

Experience:

Smartphone Repair Technician: 1 year (Preferred), fresh graduates are welcomed to apply too.

Willingness to travel:

25% (Preferred)