Technical Account Manager - Cyber Security

S Squad; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Ssquad Global is seeking an experienced Technical Account Manager to oversee strategic customer relationships, ensure service delivery excellence, and drive customer success for enterprise clients.

You will coordinate with engineering, operations and delivery teams, monitor SLAs and KPIs, prepare performance reports, and identify opportunities for account growth while guiding seamless transitions and ongoing service improvements.

Qualifications

• 5–7 years of TAM, client success or service delivery management.
• Strong understanding of Cybersecurity Services, IT Infrastructure, Cloud Security, Third-Party Services, and Application Integration.
• Excellent client-facing communication, negotiation and stakeholder management skills.
• Experience managing enterprise customer accounts and service delivery.
• Strong analytical, problem-solving and reporting skills.
• Ability to manage multiple customer engagements simultaneously.

Responsibilities

• Build and maintain strong relationships with enterprise customers.
• Develop and execute account plans aligned with client and business objectives.
• Manage the end-to-end delivery of managed services and project transitions.
• Act as the primary escalation point for customer service and operational issues.
• Monitor SLAs, KPIs, customer satisfaction, and contract compliance.
• Collaborate with technical, operations, and delivery teams to ensure seamless service execution.
• Prepare service review reports, performance dashboards, and business presentations.
• Drive continuous service improvement initiatives and operational excellence.
• Track account performance, revenue, and identify opportunities for account growth.

Skills

Account management

Customer relationships

Service delivery

Stakeholder management

Analytics & reporting

SLA & KPI monitoring

Cross-functional collaboration

Job description

Technical Account Manager - Cyber Security

Cyber security Technical Account Manager

Company: Ssquad Global
Location: Kuala Lumpur, Malaysia
Work Arrangement: Full-Time | 5 Days Work From Office

About the Role

Ssquad Global is looking for an experienced Technical Account Manager to manage strategic customer relationships, ensure exceptional service delivery, and drive customer success. You will serve as the primary point of contact for enterprise clients, ensuring contractual commitments are met while identifying opportunities to enhance service quality and business growth.

Key Responsibilities

• Build and maintain strong relationships with enterprise customers.
• Develop and execute account plans aligned with client and business objectives.
• Manage the end-to-end delivery of managed services and project transitions.
• Act as the primary escalation point for customer service and operational issues.
• Monitor SLAs, KPIs, customer satisfaction, and contract compliance.
• Collaborate with technical, operations, and delivery teams to ensure seamless service execution.
• Prepare service review reports, performance dashboards, and business presentations.
• Drive continuous service improvement initiatives and operational excellence.
• Track account performance, revenue, and identify opportunities for account growth.

Requirements

• 5–7 years of experience in Technical Account Management, Client Success, or Service Delivery Management.
• Strong understanding of Cybersecurity Services, IT Infrastructure, Cloud Security, Third-Party Services, and Application Integration.
• Excellent client-facing, communication, negotiation, and stakeholder management skills.
• Experience managing enterprise customer accounts and service delivery.
• Strong analytical, problem-solving, and reporting skills.
• Ability to manage multiple customer engagements simultaneously.