Senior Tech Support Engineer II - Lead, Mentor & Resolve
Voidsolutions
14 days+
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Job summary
Voidsolutions seeks a Senior Tech Support Engineer-II in Kuala Lumpur to provide advanced technical support, resolve complex issues, and improve customer experience. The ideal candidate has a Bachelor’s in Computer Science, at least 10 years of experience in technical support, and strong troubleshooting skills. This full-time position offers competitive salary benefits, including health insurance. Opportunities for growth and development are available. Please apply by sending your resume to careers@voidsolutions.in.
Qualifications
- 10+ years of experience in technical support or similar role.
- Relevant certifications like CompTIA A+ or Microsoft Certified Systems Engineer are a plus.
- Proficiency in relevant technologies and tools.
Responsibilities
- Provide expert-level support, troubleshooting complex technical issues.
- Utilize diagnostic tools to identify root causes.
- Mentor junior support engineers.
Skills
Strong troubleshooting skills
Excellent communication skills
Customer service orientation
Education
Bachelor’s degree in Computer Science or related field
Tools
Ticketing systems
Support software
Job description
Voidsolutions seeks a Senior Tech Support Engineer-II in Kuala Lumpur to provide advanced technical support, resolve complex issues, and improve customer experience. The ideal candidate has a Bachelor’s in Computer Science, at least 10 years of experience in technical support, and strong troubleshooting skills. This full-time position offers competitive salary benefits, including health insurance. Opportunities for growth and development are available. Please apply by sending your resume to careers@voidsolutions.in.
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