Senior Tech Support Engineer II - Lead, Mentor & Resolve

Voidsolutions; Kuala Lumpur; On-site; MYR 33,296 - 49,944; Full time

Benefits offered by this job

Health insurance

Performance-based incentives

Training and development programs

Job summary

Voidsolutions seeks a Senior Tech Support Engineer-II in Kuala Lumpur to provide advanced technical support, resolve complex issues, and improve customer experience. The ideal candidate has a Bachelor’s in Computer Science, at least 10 years of experience in technical support, and strong troubleshooting skills. This full-time position offers competitive salary benefits, including health insurance. Opportunities for growth and development are available. Please apply by sending your resume to [e-mail].

Qualifications

• 10+ years of experience in technical support or similar role.
• Relevant certifications like CompTIA A+ or Microsoft Certified Systems Engineer are a plus.
• Proficiency in relevant technologies and tools.

Responsibilities

• Provide expert-level support, troubleshooting complex technical issues.
• Utilize diagnostic tools to identify root causes.
• Mentor junior support engineers.

Skills

Strong troubleshooting skills

Excellent communication skills

Customer service orientation

Education

Bachelor’s degree in Computer Science or related field

Tools

Ticketing systems

Support software

Job description

Voidsolutions seeks a Senior Tech Support Engineer-II in Kuala Lumpur to provide advanced technical support, resolve complex issues, and improve customer experience. The ideal candidate has a Bachelor’s in Computer Science, at least 10 years of experience in technical support, and strong troubleshooting skills. This full-time position offers competitive salary benefits, including health insurance. Opportunities for growth and development are available. Please apply by sending your resume to [e-mail].