Jr. Tech Support Engineer -II

Voidsolutions; Kuala Lumpur; On-site; MYR 20,810 - 33,296; Full time

Benefits offered by this job

Health insurance and other benefits as per company policy

Opportunities for career growth and advancement

Training and development programs

Job summary

Voidsolutions in Kuala Lumpur, Malaysia is seeking a motivated Jr. Tech Support Engineer - II to join their team. This full-time position involves troubleshooting technical issues, responding to customer inquiries, and providing product support. Candidates should have a Bachelor's degree in Computer Science or a related field, alongside 3-5 years of experience in technical support. The role offers a competitive salary between INR 5,00,000 - INR 8,00,000 per annum, training opportunities, and health insurance benefits.

Qualifications

• 3-5 years of experience in a technical support role.
• Ability to work in a fast-paced and dynamic environment.

Responsibilities

• Respond to customer inquiries and troubleshoot technical issues.
• Document and track customer issues and resolutions in a ticketing system.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Provide technical guidance and support to customers.

Skills

Strong troubleshooting and problem-solving skills

Excellent communication and customer service skills

Familiarity with ticketing systems

Strong understanding of networking and system administration

Education

Bachelor's degree in Computer Science, Engineering, or a related field

Job description

Job Title: Jr. Tech Support Engineer - II

Job Type: Full-time

About Void Solutions:

At Void Solutions, we aim to contribute to the global service sector's excellence. Rooted in a commitment to quality, we aspire to provide exceptional services to our clients. Our unwavering dedication to extraordinary services is reflected in our steady growth, even during challenging times. As we expand our global footprint, from India to Dubai, Switzerland, and now Canada, our journey is defined by a passion for excellence and a relentless pursuit of transformative solutions.

Job Description:

We are seeking a highly motivated and technically savvy Jr. Technical Support Engineer - II to join our team. The ideal candidate will have a strong background in troubleshooting and resolving technical issues, as well as a passion for providing excellent customer service.

Responsibilities:

• Respond to customer inquiries and troubleshoot technical issues via phone, email, and chat.
• Document and track customer issues and resolutions in a ticketing system.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Provide technical guidance and support to customers on the use of our products and services.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Stay current with new technologies and industry developments to provide the best possible support to our customers.
• Participate in on-call rotations to provide 24/7 support to our customers.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 3-5 years of experience in a technical support role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Familiarity with ticketing systems and knowledge management tools.
• Ability to work in a fast-paced and dynamic environment.
• Strong understanding of networking and system administration.
• Competitive salary with performance-based incentives.
• Opportunities for career growth and advancement.
• Training and development programs.
• Health insurance and other benefits as per company policy.

Salary Range: INR 5,00,000 - INR 8,00,000 per annum