Incident Manager — Tech Support Leader
Voidsolutions
14 days+
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Benefits offered by this job
Job summary
Voidsolutions in Kuala Lumpur is seeking an Incident Manager - Tech Support to manage the lifecycle of technical incidents. The role requires overseeing incident resolution, coordinating with technical teams, and ensuring effective communication. Ideal candidates should have 12+ years of experience in technical support, strong problem-solving skills, and relevant educational qualifications. The position offers a competitive salary between INR 10,00,000 - INR 15,00,000 per annum with benefits like health insurance and opportunities for career growth.
Qualifications
- 12+ years of experience in technical support or IT operations.
- At least 3 years in an incident management role.
- Strong understanding of IT infrastructure and systems.
Responsibilities
- Oversee incident lifecycle from identification to resolution.
- Coordinate with technical teams for incident resolution.
- Communicate incident status to stakeholders.
Skills
Excellent problem-solving skills
Strong communication skills
Leadership abilities
Organizational skills
Time management skills
Education
Bachelor’s degree in Information Technology, Computer Science, or related field
ITIL certification
Tools
Incident management tools
Ticketing systems
Job description
Voidsolutions in Kuala Lumpur is seeking an Incident Manager - Tech Support to manage the lifecycle of technical incidents. The role requires overseeing incident resolution, coordinating with technical teams, and ensuring effective communication. Ideal candidates should have 12+ years of experience in technical support, strong problem-solving skills, and relevant educational qualifications. The position offers a competitive salary between INR 10,00,000 - INR 15,00,000 per annum with benefits like health insurance and opportunities for career growth.
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