Incident Manager — Tech Support Leader

Voidsolutions; Kuala Lumpur; On-site; MYR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Health insurance

Career growth opportunities

Training and development programs

Job summary

Voidsolutions in Kuala Lumpur is seeking an Incident Manager - Tech Support to manage the lifecycle of technical incidents. The role requires overseeing incident resolution, coordinating with technical teams, and ensuring effective communication. Ideal candidates should have 12+ years of experience in technical support, strong problem-solving skills, and relevant educational qualifications. The position offers a competitive salary between INR 10,00,000 - INR 15,00,000 per annum with benefits like health insurance and opportunities for career growth.

Qualifications

• 12+ years of experience in technical support or IT operations.
• At least 3 years in an incident management role.
• Strong understanding of IT infrastructure and systems.

Responsibilities

• Oversee incident lifecycle from identification to resolution.
• Coordinate with technical teams for incident resolution.
• Communicate incident status to stakeholders.

Skills

Excellent problem-solving skills

Strong communication skills

Leadership abilities

Organizational skills

Time management skills

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

ITIL certification

Tools

Incident management tools

Ticketing systems

Job description

Voidsolutions in Kuala Lumpur is seeking an Incident Manager - Tech Support to manage the lifecycle of technical incidents. The role requires overseeing incident resolution, coordinating with technical teams, and ensuring effective communication. Ideal candidates should have 12+ years of experience in technical support, strong problem-solving skills, and relevant educational qualifications. The position offers a competitive salary between INR 10,00,000 - INR 15,00,000 per annum with benefits like health insurance and opportunities for career growth.