Tech-Savvy B2B Sales Rep for Fintech Solutions

TP; Kuala Lumpur; On-site; MYR 24,000 - 40,000; Full time

Job summary

Teleperformance Malaysia in Kuala Lumpur is seeking a sales-oriented customer service specialist. You will handle inbound calls, identify business needs, and propose product and service solutions while guiding customers toward appropriate third-party or paid consultations.

The role emphasizes achieving key metrics and strong interpersonal skills in a fast-paced, high-volume setting. Candidates with at least 1 year of B2B sales experience and familiarity with Salesforce will excel.

Qualifications

• Minimum 1 year of B2B sales experience.
• Strong verbal and written communication skills.
• Ability to translate technical concepts into business terms.
• Familiarity with Salesforce.
• Willing to work permanent night shift or rotational shifts.

Responsibilities

• Handle incoming calls using proper sales and customer service practices throughout the interaction.
• Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.
• Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.
• Troubleshoot client products to ensure a one-call resolution.
• Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
• Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.
• Open to working in rotational shifts.

Skills

B2B sales

Communication skills

Technical aptitude

Ambiguity tolerance

Salesforce familiarity

Night/rotational shifts

Tools

Salesforce

Job description

Teleperformance Malaysia in Kuala Lumpur is seeking a sales-oriented customer service specialist. You will handle inbound calls, identify business needs, and propose product and service solutions while guiding customers toward appropriate third-party or paid consultations.

The role emphasizes achieving key metrics and strong interpersonal skills in a fast-paced, high-volume setting. Candidates with at least 1 year of B2B sales experience and familiarity with Salesforce will excel.