B2B Tech Sales Pro (English) - Night/Rotational Shifts

Teleperformance Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 56,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd is a multilingual hub delivering customer experience services across 20+ languages. As part of Teleperformance, the group supports growth and has GPTW recognition.

The Malaysia site emphasizes innovation in AI and employee engagement, with a global footprint and diverse client partnerships. The role focuses on inbound sales consulting, resolving issues, and guiding customers to suitable solutions.

Qualifications

• Ability to uncover and understand complex business requirements and craft custom solutions.
• Ability to understand and articulate technical concepts and translate them into industry- or business-relevant terms.
• Superior verbal and written communication skills.
• Ability to operate in an ambiguous and fast-paced environment.
• Minimum 1 year of B2B sales experience; fintech/tech exp is a plus.
• Strong interest in technology; familiarity with Salesforce.
• Permanent night shift or rotational shifts.

Responsibilities

• Handle incoming calls using proper sales and customer service practices.
• Use a consultative approach to identify needs and propose solutions for new products and services.
• Resolve issues within our support scope, guiding toward third-party solutions or paid consultations.
• Troubleshoot client products to ensure a one-call resolution.
• Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
• Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.
• Open to working in rotational shifts.

Skills

Verbal communication

Written communication

B2B sales experience

Tech affinity

Tools

Salesforce

Job description

Teleperformance Malaysia Sdn Bhd is a multilingual hub delivering customer experience services across 20+ languages. As part of Teleperformance, the group supports growth and has GPTW recognition.

The Malaysia site emphasizes innovation in AI and employee engagement, with a global footprint and diverse client partnerships. The role focuses on inbound sales consulting, resolving issues, and guiding customers to suitable solutions.