Technical Sales Representative (B2B Sales) - English Speaking

TP; Kuala Lumpur; On-site; MYR 24,000 - 40,000; Full time

Job summary

Teleperformance Malaysia in Kuala Lumpur is seeking a sales-oriented customer service specialist. You will handle inbound calls, identify business needs, and propose product and service solutions while guiding customers toward appropriate third-party or paid consultations.

The role emphasizes achieving key metrics and strong interpersonal skills in a fast-paced, high-volume setting. Candidates with at least 1 year of B2B sales experience and familiarity with Salesforce will excel.

Qualifications

• Minimum 1 year of B2B sales experience.
• Strong verbal and written communication skills.
• Ability to translate technical concepts into business terms.
• Familiarity with Salesforce.
• Willing to work permanent night shift or rotational shifts.

Responsibilities

• Handle incoming calls using proper sales and customer service practices throughout the interaction.
• Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.
• Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.
• Troubleshoot client products to ensure a one-call resolution.
• Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
• Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.
• Open to working in rotational shifts.

Skills

B2B sales

Communication skills

Technical aptitude

Ambiguity tolerance

Salesforce familiarity

Night/rotational shifts

Tools

Salesforce

Job description

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).

Responsibilities

• Handle incoming calls using proper sales and customer service practices throughout the interaction.
• Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.
• Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.
• Troubleshoot client products to ensure a one-call resolution.
• Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
• Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.
• Open to working in rotational shifts.

Qualifications

• Ability to uncover and understand complex business requirements and craft custom solustions
• Ability to understand and articulate technical concepts and translate them into industry-or business -relevant terms
• Superior verbal and written communication skills
• Ability to operate in an ambiguous and fast-paced environment
• Minimum 1 year of B2Bsales experience, any previous experience of working with fintechs, and tech companies is a plus
• Strong interest in and capability with technology
• Familiarity with salesforces
• Permanent night shift OR Rotational shift working