Fintech Customer Care Specialist - 24/7 On-Site

Teleperformance; Petaling Jaya; On-site; MYR 42,000 - 60,000; Full time

Job summary

Teleperformance Malaysia is seeking a motivated English-speaking Customer Service Representative to support fintech and digital payment services. You'll handle enquiries, resolve issues, and guide customers with professionalism in a fast-paced on-site role at Kelana Centre Point, Selangor.

The ideal candidate holds a Bachelor's degree, has at least 6 months of customer service experience, and demonstrates English proficiency at B2 level or higher.

Qualifications

• Bachelor's Degree with a valid degree certificate.
• Preferably at least 6 months of customer service experience.
• Must demonstrate English proficiency at B2 level or above (upper-intermediate).
• Excellent verbal and written communication skills in English.
• Strong interpersonal, problem-solving, and critical-thinking abilities.
• Customer-oriented mindset with the ability to handle customer concerns professionally.
• Ability to work independently and as part of a team.
• Comfortable working in a fast-paced fintech or digital payment services environment.
• Must be willing to work 24/7 rotational shifts, including weekends and public holidays when scheduled.
• Malaysian citizen and willing to work on-site at Kelana Centre Point (KCP), Selangor.

Responsibilities

• Handle incoming customer enquiries through designated customer service channels.
• Provide accurate information and assistance regarding digital payment services, transactions, and account-related matters.
• Assist customers with payment issues, transaction discrepancies, and general service enquiries.
• Investigate and troubleshoot customer concerns to ensure timely and effective resolution.
• Escalate complex issues to the relevant departments when necessary.
• Maintain a high standard of customer satisfaction through professional and courteous communication.
• Ensure all customer interactions are handled in accordance with company policies, procedures, and service standards.
• Maintain accurate records of customer interactions, enquiries, and resolutions.
• Protect customer information and ensure confidentiality when handling sensitive data.
• Meet individual and team performance targets, including service quality, productivity, and customer satisfaction.

Skills

English proficiency

Verbal and written communication

Problem-solving

Interpersonal skills

Customer-oriented mindset

Teamwork

Willingness to work 24/7

On-site readiness

Education

Bachelor's Degree

Job description

Teleperformance Malaysia is seeking a motivated English-speaking Customer Service Representative to support fintech and digital payment services. You'll handle enquiries, resolve issues, and guide customers with professionalism in a fast-paced on-site role at Kelana Centre Point, Selangor.

The ideal candidate holds a Bachelor's degree, has at least 6 months of customer service experience, and demonstrates English proficiency at B2 level or higher.