Branch Supervisor

GRANDMA TEA SDN BHD; Johor Bahru; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Professional development

Job summary

GRANDMA TEA SDN BHD is seeking a Branch Supervisor to lead daily tea outlet operations, ensuring smooth workflows, consistent beverage quality, and outstanding customer service across shifts. You will coach baristas, manage rosters, and drive sales performance, while maintaining inventory accuracy and a welcoming store environment.

The role requires experience in retail or F&B, strong communication, and the ability to work weekends and public holidays.

Qualifications

• Experience in retail, food and beverage, hospitality, or a similar customer-facing environment.
• Previous experience supervising or leading a team is preferred.
• Strong communication, customer service, and problem-solving skills.
• Ability to coach team members and manage daily operations in a fast-paced outlet.
• Good numerical and organisational skills, with attention to detail in inventory and payment reconciliation.
• Willingness to work shifts, weekends, and public holidays according to outlet requirements.

Responsibilities

• Oversee daily store opening, closing, and smooth workflow across shifts.
• Supervise, train, coach, and motivate tea baristas and trainees.
• Ensure all tea beverages and customer service adhere to SOPs and approved recipes.
• Handle escalated customer enquiries, feedback, and complaints professionally.
• Lead the team to achieve store sales goals and performance metrics.
• Manage stock levels, monitor inventory requirements, and coordinate timely replenishment.
• Reconcile daily outlet cash, card, and e-wallet payments accurately.
• Prepare duty rosters, assign shifts, and manage staffing requirements.
• Maintain a clean, organised, and welcoming outlet environment in line with operational standards.
• Monitor daily performance and communicate operational issues or improvement opportunities to management.

Skills

Strong communication

Customer service

Problem-solving

Team supervision

Job description

Lead the day-to-day operations of a tea outlet, ensuring smooth workflows, consistent product quality, excellent customer service, and strong team performance across all shifts.

Key responsibilities

Oversee daily store opening, closing, and smooth workflow across shifts.

Supervise, train, coach, and motivate tea baristas and trainees while fostering a positive and productive work environment.

Ensure all tea beverages and customer service consistently adhere to standard operating procedures and approved recipes.

Handle escalated customer enquiries, feedback, and complaints professionally to maintain high customer satisfaction.

Lead the team to achieve store sales goals and performance metrics.

Manage stock levels, monitor inventory requirements, and coordinate timely replenishment.

Reconcile daily outlet cash, card, and e-wallet payments accurately.

Prepare duty rosters, assign shifts, and manage staffing requirements.

Maintain a clean, organised, and welcoming outlet environment in line with operational standards.

Monitor daily performance and communicate operational issues or improvement opportunities to management.

What we're looking for

Experience in retail, food and beverage, hospitality, or a similar customer-facing environment.

Previous experience supervising or leading a team is preferred.

Strong communication, customer service, and problem-solving skills.

Ability to coach team members and manage daily operations in a fast-paced outlet.

Good numerical and organisational skills, with attention to detail in inventory and payment reconciliation.

Willingness to work shifts, weekends, and public holidays according to outlet requirements.

Unlock job insights

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Branch Supervisor?
• Which of the following types of qualifications do you have?
• How much notice are you required to give your current employer?
• Are you available to work public holidays?
• Are you available for shift work?