System Engineer

CLOUD VISION TECHNOLOGY SDN BHD; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Cloud Vision Technology Sdn Bhd in Malaysia is seeking a System Engineer to provide frontline support for end-user hardware, software, and infrastructure issues. You will install, configure, and maintain IT solutions, while ensuring systems run reliably and securely.

Responsibilities include troubleshooting, maintaining case logs, performing health checks, and collaborating with regional teams across Southeast Asia.

Qualifications

• At least a Diploma/Advanced Diploma or Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or related field.
• Minimum 1 year of relevant working experience in system support or infrastructure.
• Strong analytical thinking and problem-solving abilities.
• Able to work independently with minimal supervision.
• A team player with a proactive attitude.
• Effective written and verbal English communication.

Responsibilities

• Perform installation, configuration, and maintenance of IT infrastructure solutions, servers, networks, and related products.
• Provide technical support to end-users on system, hardware, and software issues.
• Troubleshoot, diagnose, and resolve technical problems efficiently.
• Maintain, track, and update all support cases with timely resolutions.
• Conduct regular system health checks, audits, and compliance reviews.
• Support system implementation, deployment, and lifecycle management for customers.
• Provide technical assistance and support to other company locations in SE Asia; travel may be required.
• Deliver clear and engaging presentations to customers, internal teams, or management.
• Perform solutioning by understanding customer requirements and proposing IT solutions.

Skills

Analytical thinking

Problem solving

Communicate in English

Independent worker

Team player

Education

Diploma/Advanced Diploma/Bachelor's in CS/IT/SE

Job description

System Engineer role providing technical support to end-users on system, hardware, and software application issues, and performing installation, configuration, and maintenance of IT infrastructure solutions.

Key responsibilities

Perform installation, configuration, and maintenance of IT infrastructure solutions, servers, networks, and related products

Provide technical support to end-users on system, hardware, and software application issues

Troubleshoot, diagnose, debug, and resolve technical problems effectively and efficiently

Maintain, track, and update all support cases; follow up with clients and ensure timely resolution

Conduct regular system health checks, audits, and compliance reviews to ensure systems adhere to guidelines and best practices

Support system implementation, deployment, and lifecycle management for customers

Provide technical assistance and support to other company locations across Southeast Asia; travel may be required

Conduct clear and engaging presentations to customers, internal teams, or management

Perform solutioning, including understanding customer requirements and proposing suitable IT solutions

About you

Possess at least a Diploma/Advanced Diploma, Professional Certificate, or Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or a related field

Minimum 1 year of relevant working experience in system support, infrastructure, or related technical roles

Strong analytical thinking and problem-solving skills

Able to work independently with minimal supervision

A team player with a positive, proactive attitude

Communicate effectively in English, both written and verbal

Cloud Vision is a professional IT distributor of innovative IT solutions, covering technology areas for every part of the enterprise IT infrastructure. Areas Cloud Vision cover include: storage, networking, network security, virtualization and data centre infrastructure.

In Information Technology, Supply and Services is no longer a Value added to fulfil the needs of our clients and business partners in a crowded market. Cloud Vision believes the power of innovative technology will make the market a better place and drive businesses to a whole new level.

Cloud Vision offers a consulting & needs analysis service to its partners. By utilizing our professional sales and supports team, together we can ensure we offer the most suitable & competitive solution for end-user’s requirements.

Cloud Vision is a professional IT distributor of innovative IT solutions, covering technology areas for every part of the enterprise IT infrastructure. Areas Cloud Vision cover include: storage, networking, network security, virtualization and data centre infrastructure.

In Information Technology, Supply and Services is no longer a Value added to fulfil the needs of our clients and business partners in a crowded market. Cloud Vision believes the power of innovative technology will make the market a better place and drive businesses to a whole new level.

Cloud Vision offers a consulting & needs analysis service to its partners. By utilizing our professional sales and supports team, together we can ensure we offer the most suitable & competitive solution for end-user’s requirements.