Support Engineer (SharePoint Specialist)

AvePoint; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

AvePoint is seeking a skilled Support Engineer (SharePoint Specialist) to join our team in Kuala Lumpur. You will ensure smooth operation, enhancement, and support of our SharePoint environments and drive successful business operations.

Key responsibilities include resolving tickets, scripting for automation, and collaborating with global teams. Bachelor’s degree required; experience with SharePoint 2013/2019/Online and data migration is essential.

Qualifications

• Proven experience in supporting and managing SharePoint environments.
• Proficiency in PowerShell scripting and automation.
• Strong analytical skills with ability to interpret large datasets.
• Hands-on experience with SharePoint 2013, 2019 and Online administration.
• Excellent communication and problem‑solving abilities.

Responsibilities

• Provide comprehensive support for SharePoint environments, ensuring timely resolution of open tickets.
• Perform PowerShell scripting for system enhancements and automation tasks.
• Share knowledge and provide guidance to team members to foster continuous learning.
• Manage in-house production incidents and problem management for SharePoint-related issues.
• Conduct data analysis on large datasets to support business performance reporting.
• Administer and manage SharePoint 2013, 2019, and Online platforms, covering both frontend and backend operations.
• Collaborate with cross-functional teams, IT infrastructure, and Microsoft to address SharePoint-related requirements and challenges.
• Design, plan, and execute data migration processes from legacy SharePoint systems to SharePoint 2019/Online.

Skills

SharePoint administration

PowerShell scripting

Data analysis

Collaboration with global teams

Education

Bachelor’s degree or above

Tools

SharePoint 2013/2019/Online

Job description

About AvePoint

AvePoint is the global leader in data protection, unifying data security, governance, and resilience to provide a trusted foundation for AI. More than 28,000 customers rely on the AvePoint Confidence Platform to secure, govern, and rapidly recover data across Microsoft, Google, Salesforce, and other cloud environments. With a single platform for lifecycle control, multicloud governance, and rapid recovery paired with clear ownership across the business, we prevent overexposure and sprawl, modernize legacy and fragmented data, and minimize data loss and interruption. Our global partner ecosystem includes approximately 6,000 MSPs, VARs, and SIs, and our solutions are available in over 100 cloud marketplaces. To learn more, visit www.avepoint.com.

At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!

Securing the Future with AvePoint

AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions featured in over 100 cloud marketplaces. To learn more, visit www.avepoint.com.

At AvePoint, we are dedicated to investing in our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us!

Support Engineer (SharePoint Specialist)

Role Overview: We are seeking a skilled and dedicated Support Specialist with SharePoint expertise to join our dynamic team. In this role, you will be instrumental in ensuring the smooth operation, enhancement, and support of our SharePoint environments, helping to drive the success of our business operations.

Key Responsibilities:

• Provide comprehensive support for SharePoint environments, ensuring timely resolution of open tickets.
• Perform PowerShell scripting for system enhancements and automation tasks.
• Share knowledge and provide guidance to team members to foster continuous learning.
• Manage in-house production incidents and problem management for SharePoint-related issues.
• Conduct data analysis on large datasets to support business performance reporting.
• Administer and manage SharePoint 2013, SharePoint 2019, and SharePoint Online platforms, covering both frontend and backend operations.
• Collaborate with cross-functional teams, IT infrastructure, and Microsoft to address SharePoint-related requirements and challenges.
• Design, plan, and execute data migration processes from legacy SharePoint systems to SharePoint 2019/Online.

What We Are Looking For:

• Proven experience in supporting and managing SharePoint environments.
• Proficiency in PowerShell scripting and automation.
• Strong analytical skills, with the ability to interpret and report on large datasets.
• Hands-on experience with SharePoint 2013, 2019, and Online administration.
• Solid understanding of incident and problem management processes.
• Effective collaboration skills with global teams and stakeholders.
• Previous experience in data migration projects is a plus.
• Excellent communication and problem‑solving abilities.
• Education: Bachelor’s degree or above.

Why Join Us?

• Be part of a forward-thinking, innovative team at the forefront of data management solutions.
• Enjoy a culture that values your growth, passion, and creativity.
• Work in a global environment that fosters diversity and inclusion.

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.