Information Technology Support Specialist

Ruder Finn, Inc.; Kampung Malaysia Tambahan; Presencial; MYR 30.000 - 48.000; Jornada completa

Descripción de la vacante

Ruder Finn, Inc. is seeking an IT Support Specialist for an on-site role in a hybrid Mac/Windows environment. You will support end users, manage Office 365 and Entra accounts, and handle SharePoint permissions and access requests across regional teams.

You will troubleshoot desktops and collaborate with security policies, automation efforts, and IT service improvements while maintaining ticketing and asset records. Fluency in English is required; Mandarin is a plus for regional collaboration.

Formación

• Troubleshoot Mac and PC issues in a mixed environment.
• Administer Office 365 accounts and related services.
• Follow IT procedures and asset management.
• Support productivity and collaboration tools (email, Teams, file sharing).
• Communicate clearly in English; Mandarin is a plus for cross-border work.

Responsabilidades

• Troubleshoot PC & Mac workstation issues (level 1–2).
• Administer Entra, Office 365 accounts and third-party services.
• Follow change control, escalation, and asset management processes.
• Support enterprise productivity tools and collaboration platforms.
• Resolve issues remotely using command line utilities.
• Assist in setting up and configuring audio/visual presentations.
• Track issues via ticketing system and maintain records.
• Educate self on latest tech offerings and security policies.
• Escalate issues when appropriate and participate in process improvements.
• Configure SharePoint sites, permissions, and access requests.

Conocimientos

Mac troubleshooting (OS X)

Windows 11 troubleshooting

Microsoft 365 administration

SharePoint permissions & sharing

Networking concepts (Network+)

PowerShell/Python scripting (basic)

English communication

Customer service

Remote support

Herramientas

Munki imaging

Casper imaging

SharePoint admin tooling

Descripción del empleo

The IT Support Specialist is an on-site role that provides end user level 1 & 2 support in a team setting. The environment is a hybrid Mac and Windows fleet with enterprise collaboration tools (e.g. Microsoft 365, Box, Zoom), supported by formal IT policies and controls across access, operations, change management, and data communications.

Responsibilities

• Troubleshoot PC & Mac workstation issues for level 1 and 2
• Administrate Entra, Office 365 accounts and 3rd party system services
• Follow standard IT procedures such as change control, problem escalation, task prioritization, and asset management
• Provide support for enterprise productivity and collaboration tools (e.g., email, Teams-style collaboration, file sharing, and common business apps)
• Resolve technical issues remotely via remote command line utilities
• Assist in setting up Audio/Visual presentations.
• Track issues via ticketing system
• Customize and ship laptops
• Continually educate oneself and stay abreast of latest technical offerings
• Escalate issues when appropriate
• Participate in process improvements (automation/ scripts where appropriate), service reviews, and tooling enhancements.
• Follow security policies and reinforce good practices (MFA adoption, safe handling of devices/data, phishing vigilance)
• SharePoint site build and integration across tenants (for AI-readiness)
• Plan and implement site structure
• Configure and maintain site permissions
• Set up and manage access requests
• Coordinate SharePoint access limitation / security requirements

Key Qualifications

• Ability to troubleshoot Macs (OS X) and PC systems (Windows 11)
• Ability to troubleshoot mobile email (iPhone and Android)
• Troubleshoot Adobe Creative Cloud applications
• Advanced knowledge of Microsoft Productivity suite software (Outlook, Word, Excel,)
• Microsoft 365 administration experience (e.g., user/group/license support), collaboration platform support.
• Working knowledge of modern SharePoint permissions and sharing models
• Understanding of information architecture concepts
• Understand networking concepts (Network+ level)
• Ability to communicate in English, Mandarin is a plus, given the need to support cross-border collaboration within the region.
• Customer Service Oriented and experience working in corporate enterprise
• Ability to read and understand technical manuals and guides
• Familiarity with Mac imaging software like Munki, Casper, etc.
• Scripting ability (PowerShell, python) a plus but not required