Technical Support Analyst

AvePoint; Kuala Lumpur; Hybrid; MYR 42,000 - 66,000; Full time

Benefits offered by this job

HMO coverage

Group life insurance

Paid annual and sick leaves

Paid compassionate leave

Employee dedication award

Employee referral bonus program

Diversity and inclusion

Business travel opportunity

Hybrid working arrangement

Competitive compensation package

Performance bonuses/incentives

Job summary

AvePoint Malaysia is seeking a Technical Support Analyst to become an expert in our product suite and resolve complex issues for enterprise customers. You will work with cross-functional teams, including developers, product managers, and account managers, to deliver timely solutions and improved customer outcomes.

You will troubleshoot using Microsoft technologies such as SharePoint, Office 365, Azure, SQL Server, Windows Server, and IIS, while developing your technical and leadership skills

Qualifications

• BA/BS Degree in IT related field (Computer Science majors preferred, but not required).
• 1 to 5 years of technical software support or help desk experience preferred.
• Ability to work independently and within a highly collaborative team environment.
• Commitment to continuous education and staying up-to-date with the latest technologies.
• Strong interest or experience with Microsoft technology stack (SharePoint, Office 365, Azure, Windows Server, SQL Server, IIS).
• Work Schedule: Rotating Shift
• Hybrid Setup - 2 days WFH, 3 days Onsite.

Responsibilities

• Product Support: Become an expert in our product suite and work hands-on with Microsoft technologies.
• Customer Service: Deliver effective resolutions and answers to customer issues and inquiries.
• Serve as the support contact for customers via phone, email, or remote sessions.
• Analyze complex issues by reviewing logs and using root cause analysis.
• Oversee interdepartmental collaboration to ensure prompt delivery of requests.
• Contribute to public-facing articles based on found issues.
• Learn about our technology through on-the-job training.

Skills

Customer service mindset

Problem solving

Team collaboration

Education

BA/BS Degree in IT related field

Tools

SharePoint

Office 365

Azure

SQL Server

Windows Server

IIS

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit.

Overview

Do you have apassionforcustomer satisfactionand theskillsto troubleshoot in a technical environment?We’relooking forsomeonewho can quickly become an expert in delivering exceptional solutions that solve our customers’ biggest challenges.

What will you be doing?

The Technical Support Analyst role puts you in a high-exposure support position assisting our enterprise customers and resolving technical issues with our software solution. Working with your colleagues, developers, product managers, and account managers, you will have the opportunity to develop your technical and leadership skills through continuous learning opportunities.

Your responsibilities will include:

• Product Support: Becoming an expert in our product suite and working hands‑on with Microsoft technologies– including SharePoint, Office 365, Azure, SQL Server, Window Server, and IIS. Supporting our customers by providing solutions that resolve and simplify complex technical issues in the Microsoft Cloud. Analyzing and troubleshooting software issues through the use of internal logging and development resources.
• Customer Service: Utilizing your knowledge of our software to deliver effective resolutions and answers to customer issues and inquiries. Becoming a trusted customer advocate by ensuring we are prompt and professional with all engagements, whether by phone or email. Helping customers maximize their use of our products by overcoming any challenges throughout implementation and general use.
• Serving as the support contact for customers – regularly connecting via phone, email, and remote sessions
• Analyzing complex issues by reviewing product‑specific logs and utilizing root cause analysis skills
• Overseeing interdepartmental collaboration to help ensure prompt delivery of customer requests
• Contributing to public‑facing articles based on found issues in our software
• Learning about our technology – including release updates and new products – through on‑the‑job training and education

OK,I’minterested… isthis the job forme?

Welookfor people who value agility,passionand teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

As a Technical Support Analyst,you’rethe main point of contact for support for our customers, which means you have strongproblem solvingand customer service skills. You are also a team player who thrives on working collaboratively with both internal and external teams.

Other qualities thatyou’llneed to bea fitfor this role include:

• BA/BS Degree in an IT relatedfield(Computer Science majors are preferred,but not required)
• 1 to 5 years of technicalsoftwaresupport or help desk experience(preferred)
• Ability to work independently and within a highly collaborative team environment
• Commitment to continuous education and drive tostayup-to‑datewith the latest technologies
• Strong interest or experience with Microsofttechnology stack(including SharePoint, Office 365, Azure,Windows Server, SQL Server,andIIS)
• Work Schedule: Rotating Shift
• Hybrid Setup - 2 days WFH, 3 days Onsite
  

What’s in it for you?

• HMO coverage from day 1 of employment (plus 2 free dependents)
• Group life insurance (upon regularization)
• Paid annual and sick leaves (convertible into cash)
• Paid compassionate leave (5 days)
• Employee Dedication Award (years of service)
• Employee Referral Bonus Program
• Promoting diversity and inclusion
• Business Travel Opportunity (Top Performers)
• Hybrid Working Arrangement (3 days onsite & 2 days work‑from‑home)
• Competitive compensation package,Performance bonuses/incentives

*Terms and conditions apply

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our .