Messaging Services Advisor

NTT DATA, Inc.; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

NTT DATA, Inc. in Malaysia seeks a seasoned Messaging Services Advisor with deep expertise in SharePoint Online and on-premises deployments.

You will provide advanced support for messaging infrastructure, manage on-call duties, and mentor team members on complex integration issues. The ideal candidate has 8+ years in SharePoint Online/OneDrive, strong communication skills, and the ability to translate technical concepts for clients while delivering high-quality service across the entire client

Qualifications

• Bachelor’s degree in computer science, engineering, or related field.
• 8+ years of experience in SharePoint Online and OneDrive.
• Microsoft SharePoint certification preferred.

Responsibilities

• A customer‑centric approach with a focus on delivering high‑quality support.
• Strong verbal and written communication skills, with the ability to explain technical concepts to end users.
• Understanding their requirements and creating a positive client experience throughout the total client journey.
• Integrates trends, data and information into plans, deliverables and recommendations.
• Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
• Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.

Skills

Communication skills

Analytical thinking

Problem solving

Self-motivation

Education

Bachelor's degree in computer science or related field

Microsoft SharePoint certification preferred

Tools

SharePoint Online

OneDrive

Microsoft 365

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Job Description

Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Performs complex issue analysis and may perform SME role on accounts. Providing steady state support to the messaging infrastructure, handling on‑call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities, mentoring team members and other day‑to‑day support operations. Expert on Messaging technologies‑SharePoint on‑prem servers and SharePoint Online.

Responsibilities

• A customer‑centric approach with a focus on delivering high‑quality support.
• Strong verbal and written communication skills, with the ability to explain technical concepts to end users.
• Understanding their requirements and creating a positive client experience throughout the total client journey.
• Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem‑solving skills – energetic, self‑motivated and self‑sufficient in accomplishing tasks.
• Works on abstract and complex problems requiring evaluation of intangible variables.
• Integrates trends, data and information into plans, deliverables and recommendations.
• Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
• Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
• Regularly exercises discretion and independent judgment on technical matters.
• Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
• Builds deeper understanding of processes, procedures, customers and organization.
• Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning.

Technical Skillset

• Health checks, reporting, monitoring, capacity management and proactive configuration management support.
• In‑depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystem security hardening and patch/update management support.
• Collaboration components configuration management.
• Search engine configuration management and content management configuration support.
• Configuration and customization: manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies.
• Utilize monitoring tools and analytics (e.g., Microsoft 365 Security & Compliance Center, SharePoint Admin Center) to track usage, performance, and compliance metrics. Generate and present regular reports to management.
• Performs a variety of maintenance tasks associated with the support, modification, and updating and patching servers, also include software installations, upgrades and tests.
• Works on abstract and complex problems requiring evaluation of intangible variables.
• Integrates trends, data and information into plans, deliverables and recommendations.
• Provides deep subject matter expertise, advice, and program delivery.
• Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
• Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
• Regularly exercises discretion and independent judgment on technical matters.
• Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
• Builds deeper understanding of processes, procedures, customers and organization.
• Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent.
• Performs root cause analysis on failed components and implements corrective measures.
• Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning.

Qualification & Experience Requirements

• Bachelor’s degree in computer science, engineering, or related field.
• 8+ years of experience in SharePoint Online and OneDrive.
• Microsoft SharePoint certification preferred.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.