Supply Chain Support Advisor (KL)

Promicom Services (M); Subang Jaya; Hybrid; MYR 38,000 - 42,000; Full time

Benefits offered by this job

Employment Injury Scheme

Social Security Organization

Employees Provident Fund

Medical and Hospitalisation Leave

Annual Leave

Medical Insurance

5 Working Days

Training Provided

Work from Home

Job summary

Jora Malaysia is seeking a Supply Chain Support Advisor to join the South-East Asia team. The role focuses on post-delivery activities across multiple countries, including Malaysia, Thailand, Singapore, the Philippines, Hong Kong, and India/UAE, with a hybrid work model in Shell Sunway Square Tower.

Key duties include confirming deliveries, reconciling shipments in GSAP, handling disputes per SLAs, and supporting process improvements.

Qualifications

• Experience in Supply Chain, Logistics or Finance Operations is advantageous.
• Proficient in Excel and GSAP.
• Strong analytical, problem solving and decision-making skills.
• Resilient under pressure.
• Excellent communication and partnerships skills.
• Strong commercial mindset with external focus.

Responsibilities

• Confirm product deliveries to customers and support reconciliation through the Supply Chain Support processes, using IT tools.
• Process delivery shipments in GSAP in a timely manner and monitor invoicing.
• Handle open customer disputes and quantity adjustments per SLAs.
• Participate in stakeholder meetings to share team performance and feedback.
• Demonstrate knowledge of all team tools and become GSAP Super User.
• Embed continuous improvement and root-cause analysis in operations.

Skills

Analytical skills

Problem solving

Decision making

Communication skills

Resilience under pressure

Commercial mindset

External focus

Tools

Excel

GSAP

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Previous experience in Supply Chain, Logistics or Finance Operations will be an advantage
• Very good system knowledge: Excel / GSAP
• Proven good analytical, problem solving and decision-making skills
• Maintain resilience under pressure
• Excellent communication and partnerships skills

Requirement

Professional competencies:

• Previous experience in Supply Chain, Logistics or Finance Operations will be an advantage
• Very good system knowledge: Excel / GSAP
• Proven good analytical, problem solving and decision-making skills
• Maintain resilience under pressure
• Proven strong commercial mindset & external focus
• Excellent communication and partnerships skills

Responsibility

Supply Chain Support Advisor

Monday to Friday: 11.00am to 8.00pm - (supporting India business)

Location Shell Sunway Square Tower

Contract Duration: 1 year

RM3400 to RM3800

Proposition:

• Trading and Supply’s Distribution Operations & Midstream business plays a critical role in delivering value within Downstream & Renewables, driving towards our ultimate potential as a true integrator of choice, be it with Upstream, Downstream, or third-party customers.
• At the core of Shell’s value chain, Distribution Operations serves as the operational backbone that ensures the safe, reliable, and efficient transportation, storage, and delivery of energy products and solutions to customers. We connect supply and demand through strategic partnerships across Shell businesses and external stakeholders, enabling seamless value delivery across the network.
• We are committed to maximizing the value of existing assets while continuously identifying opportunities to enhance commercial performance, improve operational efficiency, and reduce carbon intensity. At the same time, we uphold world‑class standards in safety, risk management, and operational excellence.
• Through digitalization, automation, and innovative operating models, we are shaping the assets and supply chains of the future. Our road transport and terminal strategies are focused on delivering greater value with lower emissions, while strengthening resilience against supply chain volatility and supporting Shell's journey through the Energy Transition.

Dimension:

Manage post-delivery activities across multiple countries, including Thailand, Malaysia, Singapore, the Philippines, Hong Kong, and India/UAE.

Where You Fit In?

• You will be part of the Supply Chain Support Team South-East Asia and will report directly to the Supply Chain Support Team Lead. The Supply Chain Support Team is a newly established organization within the Distribution Optimisation & Assurance (DOA) organization, providing support for road transport bulk fuel deliveries, with a primary focus on post-delivery activities.
• You will typically work five days per week in a hybrid working arrangement, with office attendance requirements to be agreed upon with your Line Manager.
• You will be responsible for post-delivery operational activities across Thailand, Malaysia, Singapore, Philippines, Hong Kong, and India/UAE. Over time, the role will expand to cover all Order-to-Delivery activities that are not managed through TMP or transitioned to hauliers.
• Collaborate closely with fellow Supply Chain Support Team South-East Asia members to deliver targeted business value and support Road Transport operations across the region.
• Maintain strong working relationships with the Regional DOA Road Transport Lead and key Road Transport focal points within the supported countries and clusters.
• Interface regularly with Road Transport Contractors, as well as various Shell-owned, Joint Venture (JV), and Outside Supply Point (OSP) terminals, to support operational excellence and service delivery

What is the Role?

• Confirm product deliveries to customers and support product reconciliation through the Supply Chain Support processes, using IT tools in a timely and efficient manner.
• Process delivery shipments in GSAP in a timely manner ensuring subsequent process of invoicing can be executed and monitor gains and losses of road transport movements.
• Handle open customer disputes and quantity adjustment corrections in a timely manner as per SLAs.
• Participate in stakeholder meetings such as Mobility/Supply/Road Transport /FO to share team performance and feedback.
• Demonstrate good knowledge level of all the tools used in the team.
• Develop competence to act as GSAP professional and Super User to contribute to team’s flexibility.
• Embed CI including on root cause analysis as part of operational process improvement, in ensuring that non routine actions are kept to a minimum, and clear segregation on improvements needed by haulier scheduling

Contribute in achieving operational targets through process compliance and competency building by:

• Assisting in training new staff
• Supporting and coaching team members to help solve operational issue
• Proactive monitoring and following up on process deviations and quality issues
• Analysing team’s KPIs

Special Challenges:

• Support projects to continuously improve team’s performance and efficiency via regular driver performance management (e.g. minimize driver mistakes, non-reported/wrongly reported changes, number of non-touchless shipments, retail corrections and other), controlling and improving depot data accuracy, KPI monitoring.
• Act as focal point and support implementation of new business scenarios (new business model, customers, depots, suppliers, data exchange between depots or hauliers).
• Coach, lead, help and motivate team members in ongoing operations and exceptional, non-standard situations.
• Close teamwork within the scope and in particular with Scheduling Team, Delivery Assurance Team and being a support in terms of ways of working and proper communication within other scopes.
• Process month-end closure under high pressure.

Benefits

• Employment Injury Scheme
• Social Security Organization
• Employees Provident Fund
• Medical and Hospitalisation Leave
• Annual Leave
• Medical Insurance
• 5 Working Days
• Training Provided
• Work from Home