SUPERVISOR RESTAURANT

KW GEMILANG ENTERPRISE; Kajang; On-site; MYR 39,000 - 56,000; Full time

Job summary

KW GEMILANG ENTERPRISE in Kajang, Selangor, seeks an experienced Restaurant Supervisor to oversee daily restaurant operations, lead a team and ensure exceptional dining.

You will manage reservations, table assignments and guest flow, while maintaining high standards of food safety and service quality.

Responsibilities include training staff, addressing guest concerns, coordinating with the kitchen, and ensuring a clean, orderly dining area with flexible hours.

Qualifications

• At least 2 years of supervisory or leadership experience in a restaurant or hospitality setting.
• Solid knowledge of food and beverage service standards and dining etiquette.
• Excellent customer service skills with calm professionalism in challenging situations.
• Proven ability to train, mentor and develop restaurant staff.
• Strong knowledge of food safety, hygiene and health code compliance.
• Strong organisational and multitasking abilities during peak service times.
• Good communication skills in English; additional languages are a plus.
• Experience with restaurant management systems and POS technology.
• Willingness to work flexible hours including evenings, weekends and public holidays.

Responsibilities

• Supervise and coordinate restaurant staff during service according to standards.
• Train, mentor and develop staff to improve performance.
• Maintain high standards of food presentation, portions and service quality.
• Manage table assignments, reservations and guest flow for efficiency.
• Address guest concerns promptly and professionally with resolutions.
• Ensure compliance with food safety, hygiene and health regulations.
• Conduct regular staff briefings on menu items, promotions and updates.
• Monitor inventory and coordinate with kitchen on stock needs.
• Assist with scheduling shifts and attendance records.
• Maintain cleanliness and organisation of dining areas and back-of-house.
• Report service metrics and staff performance to management.

Skills

Staff supervision

Food & beverage service

Customer service

Team training

Food safety

POS systems

Multitasking

Communication skills

English proficiency

Tools

POS systems

Restaurant management software

Job description

About the role

We are seeking an experienced Restaurant Supervisor to join our hospitality team in Kajang, Selangor. In this supervisory position, you will oversee the daily operations of our restaurant, ensuring exceptional service standards and a positive dining experience for all guests. You will lead and motivate a team of restaurant staff, manage operational procedures, and maintain high standards of food safety and customer satisfaction. This is a key role that bridges management and front‑of‑house operations, requiring both strong leadership capabilities and a hands‑on approach to service delivery.

Key responsibilities

• Supervise and coordinate restaurant staff during service, ensuring all team members adhere to company standards and procedures
• Train, mentor and develop restaurant staff to enhance their skills and performance
• Monitor and maintain high standards of food presentation, portion control and service quality
• Manage table assignments, reservations and guest flow to optimise service efficiency
• Address guest concerns and complaints promptly and professionally, implementing resolutions as appropriate
• Ensure compliance with food safety, hygiene and health regulations at all times
• Conduct regular briefings with staff regarding menu items, specials, promotions and operational updates
• Monitor inventory levels and coordinate with the kitchen team regarding stock requirements
• Assist with scheduling staff shifts and managing attendance records
• Maintain cleanliness and organisation of dining areas, service stations and back‑of‑house facilities
• Report on service metrics, staff performance and operational issues to management

What we're looking for

• Got experience in a restaurant or hospitality environment, with at least 2 years in a supervisory or leadership role
• Strong knowledge of food and beverage service standards, dining etiquette and hospitality best practices
• Excellent customer service skills with the ability to handle difficult situations professionally and calmly
• Proven leadership and team management abilities, with experience in training and developing staff
• Sound understanding of food safety, hygiene regulations and health code compliance
• Strong organisational and multitasking skills, with the ability to manage multiple priorities during busy service periods
• Excellent communication skills in English; additional language skills are advantageous
• Proficiency with restaurant management systems and point-of-sale (POS) technology
• Ability to work flexible hours, including evenings, weekends and public holidays
• A positive attitude, professional demeanour and genuine passion for hospitality