Restaurant Supervisor/Manager

TRIPLE FFF FOOD AND BEVERAGES SDN BHD; Nilai; On-site; MYR 33,000 - 47,000; Full time

Job summary

TRIPLE FFF FOOD AND BEVERAGES SDN BHD in Nilai, Negeri Sembilan invites an experienced Restaurant Supervisor/Manager to lead the day-to-day restaurant operations, maintain service standards, and ensure a positive dining experience for guests.

The role covers staff scheduling, training, cost control, inventory, reservations, guest service, hygiene, and collaboration with kitchen and management to drive revenue and profitability.

Qualifications

• Minimum 1–5 years' experience in restaurant management or supervisory roles.
• Certificate or diploma in hospitality management preferred.
• Demonstrated leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficiency with POS systems and restaurant software.

Responsibilities

• Supervise and manage restaurant staff, including scheduling, training and performance management.
• Ensure high-quality service standards and guest satisfaction at all times.
• Monitor food and beverage costs, manage inventory and stock ordering.
• Oversee reservations, seating and smooth service flow.
• Handle customer complaints professionally and resolve issues quickly.
• Maintain cleanliness and hygiene in compliance with health regulations.
• Coordinate with kitchen staff to ensure timely order fulfilment.
• Analyse sales and identify trends to support revenue growth.
• Train staff and develop product and service knowledge.
• Adhere to company policies, procedures and brand standards.

Skills

Leadership

Team management

Communication

Customer service

Problem-solving

Financial acumen

Flexibility

Education

Certificate in Hospitality

Diploma in Hospitality Management

Tools

POS systems

Restaurant management software

Job description

About the role
We are seeking an experienced Restaurant Supervisor/Manager to join our hospitality team in Nilai, Negeri Sembilan. This is a key leadership position responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional service standards, and maintaining a positive dining experience for all guests. You will be responsible for overseeing all aspects of the restaurant's daily operations, including staff management, purchasing and ordering of cooking ingredients and raw materials, stock management, customer service, financial management, food quality, hygiene, cleanliness of the restaurant, and all other matters related to the restaurant's operations.

Key responsibilities

Supervise and manage restaurant staff, including scheduling, training, performance management and maintaining team morale

Ensure consistent delivery of high-quality service standards and guest satisfaction at all times

Monitor and control food and beverage costs, maintain inventory levels and manage stock ordering

Oversee restaurant operations including table management, seating arrangements and ensuring smooth service flow

Handle customer complaints and concerns professionally, implementing swift resolutions to maintain guest satisfaction

Maintain cleanliness and hygiene standards throughout the restaurant in compliance with health and safety regulations

Manage reservations and coordinate with kitchen staff to ensure timely and accurate order fulfilment

Analyse sales performance, identify trends and implement strategies to increase revenue and profitability

Conduct staff training and development sessions to enhance service skills and product knowledge

Liaise with management to ensure adherence to company policies, procedures and brand standards

Prepare an estimate of the requirements needed for the following month, including goods, raw materials, kitchen equipment, and other necessary items.

Monitor costs, manage the budget, and ensure the profitability of the restaurant.

Control operating costs and identify ways to reduce wastage.

Bank in cash sale

Ensure that all food prepared is of high quality, safe for consumption, and complies with established food safety and quality standards.

Ensure compliance with sanitation and safety requirements for all equipment.

Perform other duties and responsibilities related to the restaurant's operations as assigned by the Management.

What we're looking for

Minimum 1-5 years' experience in restaurant management or supervisory roles within a hospitality environment.

Candidates without experience are also encouraged to apply.

Strong leadership and team management skills with the ability to motivate and develop staff

Excellent communication and interpersonal abilities to interact effectively with guests and team members

Proven track record in delivering outstanding customer service and maintaining high guest satisfaction levels

Knowledge of food safety, health and hygiene standards and regulations applicable to food service establishments

Proficiency in point-of-sale (POS) systems and restaurant management software

Strong financial acumen with experience in budgeting, cost control and revenue management

Problem-solving skills with the ability to handle challenging situations calmly and professionally

Flexibility to work varied shifts including evenings, weekends and public holidays as required

Certificate or diploma in hospitality management or a related qualification is preferred

What can I earn as a Restaurant Supervisor