Supervisor Restaurant

NASI LEMAK LOBSTER JB; Johor; On-site; MYR 50,000 - 73,000; Full time

Benefits offered by this job

Competitive remuneration

Professional development

Staff discounts

Career advancement opportunities

Job summary

NASI LEMAK LOBSTER JB is seeking a passionate Supervisor Restaurant to lead both front-of-house and back-of-house teams in Setia Tropika Johor. This full-time role focuses on maintaining service excellence, staff development, and operational standards to deliver an exceptional dining experience.

The successful candidate will oversee operations, manage guest relations, ensure health and safety compliance, and collaborate with the kitchen to ensure timely service, while contributing to a positive

Qualifications

• Experience as a Supervisor or similar role in hospitality.
• Strong leadership and communication skills.
• Knowledge of health and safety regulations.
• Excellent customer service and guest experience focus.

Responsibilities

• Oversee daily restaurant operations and service delivery.
• Supervise, train and motivate staff to foster a positive work environment.
• Monitor customer service quality and resolve concerns promptly.
• Coordinate with kitchen for timely food preparation and delivery.
• Maintain high standards of cleanliness, hygiene and presentation.
• Handle customer complaints professionally and amicably.
• Assist in inventory management and stock control.
• Support promotional activities and events.
• Maintain daily sales records and cash handling.

Skills

Leadership

Customer service

POS software

Staff training

English & Malay fluency

Tools

Restaurant management systems

Job description

About the role

We are seeking a passionate and experienced Supervisor Restaurant to join our team at Nasi Lemak Lobster JB. This is a full-time position based in Setia Tropika Johor. As Supervisor Restaurant, you will play a pivotal role in ensuring excellent operational standards, maintaining outstanding customer service, and leading our front-of-house and back-of-house teams. Your leadership and dedication will be instrumental in delivering an exceptional dining experience that reflects our commitment to quality and customer satisfaction.

Key responsibilities

• Oversee daily restaurant operations, ensuring smooth service delivery and adherence to company standards
• Supervise, train and motivate restaurant staff, providing guidance and support to foster a positive work environment
• Monitor customer service quality and address any concerns promptly and professionally to ensure guest satisfaction
• Manage table assignments, seating arrangements and ensure efficient service flow throughout service periods
• Maintain high standards of cleanliness, hygiene and presentation across all areas of the restaurant
• Coordinate with kitchen staff to ensure timely food preparation and delivery to customers
• Handle customer complaints and disputes with professionalism, working towards amicable resolutions
• Assist in inventory management, stock control and ordering of supplies as required
• Support the implementation of promotional activities and special events
• Maintain accurate records of daily sales, cash handling and reconciliation

What we're looking for

• Proven experience as a Supervisor, Lead, or similar supervisory role in a restaurant or hospitality environment
• Strong leadership abilities with the capacity to motivate and manage a diverse team effectively
• Excellent customer service skills with a genuine passion for delivering outstanding guest experiences
• Knowledge of food and beverage service standards, health and safety regulations, and restaurant best practices
• Outstanding communication and interpersonal skills, with the ability to build strong relationships with staff and customers
• Proficiency in restaurant management systems and point-of-sale (POS) software
• Problem-solving mindset with the ability to handle difficult situations calmly and professionally
• Flexibility to work shifts, including evenings, weekends and public holidays
• Fluency in English and Malay; additional language skills are advantageous
• Strong organisational and multitasking abilities in a fast-paced environment

What we offer

• We offer competitive remuneration, opportunities for professional development and growth within our expanding business
• Our team enjoys a collaborative work environment where your contributions are recognised and valued
• We provide staff benefits, including meal discounts and a positive workplace culture that celebrates our diverse team
• We believe in investing in our people and providing pathways for career advancement within the hospitality industry

About us

Nasi Lemak Lobster JB is a dynamic and growing restaurant establishment committed to delivering authentic, high-quality cuisine in a welcoming and vibrant setting. We specialise in offering a unique dining experience that combines traditional flavours with contemporary service standards. Located in Setia Tropika Johor, our restaurant has built a strong reputation for excellence, quality food, and exceptional customer service. Our mission is to create memorable dining experiences whilst maintaining the highest standards of hospitality and operational excellence. We are proud of our team and culture, and we are always looking for passionate individuals who share our commitment to success.