Restaurant Supervisor

Wagayashi Japanese Restaurant; West Coast Division; On-site; MYR 40,000 - 62,000; Full time

Benefits offered by this job

Career development

Training programs

Dining discounts

Wellness initiatives

Inclusive culture

Job summary

Wagayashi Restaurant in Kota Kinabalu, Sabah, is seeking an experienced Restaurant Supervisor to oversee day-to-day front-of-house operations and deliver exceptional customer service. You will lead waitstaff, coordinate schedules, and work closely with the kitchen to ensure smooth dining experiences in a fast-paced setting.

The ideal candidate has at least 1 year of supervisory experience in hospitality, a strong service mindset, and excellent communication skills in Bahasa Melayu, English, or

Qualifications

• Minimum 1 year of supervisory or leadership experience in hospitality.
• Strong customer service orientation for exceptional dining experiences.
• Excellent communication and interpersonal skills to lead a team.

Responsibilities

• Supervise front-of-house team, provide guidance and training.
• Monitor dining room operations and report to Restaurant Manager.
• Coordinate staff schedules and staffing levels.
• Collaborate with kitchen to ensure timely service.
• Maintain cleanliness and stock control; assist with inventory.

Skills

Customer service

Team leadership

Communication

Staff training

Scheduling

Job description

About the role
We are seeking an experienced Restaurant Supervisor to join our vibrant team at Wagayashi Restaurant in Kota Kinabalu, Sabah. As the Supervisor, you will be responsible for overseeing the day-to-day operations of our front-of-house team, ensuring exceptional customer service and a smooth dining experience for our guests. This is a full-time position within our dynamic and fast-paced hospitality environment.

What you'll be doing

Supervising and leading a team of waiters and servers, providing guidance, training and support to ensure excellent customer service and reporting to the Restaurant Manager

Monitoring dining room operations, resolving customer issues, and making decisions to optimise efficiency and customer satisfaction

Coordinating staff schedules, delegating tasks, and ensuring adequate staffing levels to meet service demands

Collaborating with the kitchen team to ensure timely food preparation and service

Maintaining high standards of cleanliness and organisation in the dining areas

Assisting with inventory management and stock control

Providing feedback and recommendations to management to improve restaurant operations

What we're looking for

Minimum 1 year of experience in a supervisory or leadership role within the hospitality industry, preferably in a restaurant or similar dining establishment

Strong customer service orientation and the ability to provide exceptional dining experiences

Excellent communication and interpersonal skills, with the ability to effectively lead and motivate a team

Can converse well in Bahasa Melayu, English or Chinese, with the ability to communicate effectively with both staff and customers

Flexible and adaptable to work in a fast-paced, dynamic environment

Attention to detail and a commitment to maintaining high standards of cleanliness and organisation

Knowledge of food and beverage service, inventory management, and relevant health and safety regulations

What we offer
At Wagayashi Restaurant, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Opportunities for career development and advancement
• Comprehensive training and development programs
• Discounts on dining and merchandise
• Health and wellness initiatives to support your wellbeing
• A positive and inclusive company culture

About us
Wagayashi Restaurant is a rebranded dining destination in Kota Kinabalu, Sabah, which was formerly known as Wojamama Japanese Restaurant. Join our team and be a part of our continued growth and success.