Supervisor - PTP (Payment/VMD/CALMS)

DHL Asia Pacific Shared Services Sdn Bhd; Selangor; On-site; MYR 89,000 - 134,000; Full time

Job summary

DHL Asia Pacific Shared Services Sdn Bhd is seeking a Supervisor for PtP Payment, Vendor Master Data (VMD) & CALMS to lead end-to-end payment processing, vendor data management, and reconciliations. The role oversees a team of analysts, drives operational excellence, and supports continuous improvement initiatives across Procure-to-Pay.

The successful candidate will manage payments, vendor data activities, and CALMS/SOA reconciliations, while ensuring compliance with controls and service targets

Qualifications

• Bachelor's degree in Accounting, Finance, Business Admin or related discipline.
• Minimum 5 years of Procure-to-Pay, Accounts Payable, Shared Services, or Finance Operations experience.
• Minimum 2 years in a leadership or supervisory role.
• Strong knowledge of Payment, Vendor Master Data, and Reconciliation processes.
• Experience in a Shared Service Centre environment; SAP knowledge preferred.

Responsibilities

• Lead daily operations across Payment, VMD, and CALMS processes to meet SLAs.
• Oversee supplier and employee payments, vendor creation and maintenance, and screening activities.
• Monitor CALMS and SOA reconciliations and ensure timely completion.
• Manage risks, escalations, and performance reviews; coach team members.
• Collaborate with regional/global teams on process improvements and automation initiatives.
• Support internal/external audits with required documentation and controls.

Skills

P2P processes

Accounts payable

Leadership

SAP knowledge

Data analytics

Automation

Education

Bachelor's degree in Accounting/Finance

Tools

SAP

ERP systems

Job description

DHL Asia Pacific Shared Services Sdn Bhd 4.2 View all jobs

The Supervisor, PtP Payment, Vendor Master Data (VMD) & CALMS is responsible for leading the end-to-end operational delivery of payment processing, vendor master data management, reconciliation activities, and related business support functions. The role ensures compliance with internal controls, achievement of service level agreements (SLAs), operational excellence, stakeholder satisfaction, and continuous process improvement.

The Supervisor provides leadership to a team of analysts and associates, manages operational risks and escalations, drives productivity and quality performance, and supports digitalization and transformation initiatives across the Procure-to-Pay function. Current operational scope includes Payment Processing, Vendor Master Data Creation & Maintenance, Vendor Screening, Query Handling, CALMS Reconciliation, SOA Reconciliation, Reporting, Data Clean-up Activities, and AP Aging Monitoring.

Key Responsibilities

1. Operational Management

• Manage daily operations across Payment, VMD, and CALMS processes.
• Ensure accurate and timely execution of supplier and employee payments.
• Oversee vendor creation, maintenance, validation, and screening activities.
• Monitor completion of CALMS and SOA reconciliation activities within agreed timelines.
• Ensure compliance with DHL policies, standard operating procedures, and control requirements.
• Manage operational escalations and drive timely resolution of exceptions and issues.
• Review productivity, workload distribution, and resource allocation to achieve service targets.
• Lead, coach, and develop team members to achieve operational and professional goals.
• Conduct performance reviews, coaching sessions, and career development discussions.
• Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.
• Support succession planning, capability development, and knowledge transfer initiatives.
• Drive employee engagement and team well-being activities.

3. Service Delivery & Stakeholder Management

• Act as primary escalation point for countries, business units, Finance, Procurement, Treasury, and other stakeholders.
• Build strong partnerships with internal and external customers to enhance service delivery.
• Lead operational review meetings and provide updates on performance, risks, and improvement initiatives.
• Collaborate with regional and global teams on process enhancements and projects.
• Ensure adherence to financial controls, compliance requirements, and audit standards.
• Monitor segregation of duties, approval controls, data governance, and payment compliance.
• Support internal and external audits by providing required documentation and evidence.
• Identify operational risks and implement corrective and preventive actions.

5. Reporting & Performance Management

• Monitor and analyze operational KPIs, SLAs, productivity, quality, and customer satisfaction metrics.
• Prepare management reports, dashboards, and business insights.
• Conduct trend analysis and root-cause investigations to improve operational performance.
• Ensure accurate reporting of volumes, aging items, reconciliation status, and team performance.

6. Process Improvement & Digitalization

• Identify opportunities for automation, standardization, and process optimization.
• Lead continuous improvement initiatives utilizing Lean, automation, and digital solutions.
• Support implementation of system enhancements, process migrations, and transformation projects.
• Drive operational excellence initiatives to improve efficiency, compliance, and customer experience.

Scope of Responsibilities

Payment

• Supplier and employee payment processing
• Payment reporting and controls
• Banking platform and EBP related support
• Vendor creation and maintenance
• Vendor screening and compliance checks
• Data governance and quality reviews
• Stakeholder support and query management

CALMS

• CALMS reconciliation and reporting
• SOA reconciliation activities
• AP Aging monitoring and analysis
• Financial controls and reporting support

Key Performance Indicators (KPIs)

• SLA achievement
• Payment accuracy and timeliness
• Productivity and utilization
• Quality and compliance performance
• Audit findings closure
• Continuous improvement and automation delivery

Qualifications & Experience

Education

• Bachelor's Degree in Accounting, Finance, Business Administration, or related discipline.

Experience

• Minimum 5 years of Procure-to-Pay, Accounts Payable, Shared Services, or Finance Operations experience.
• Minimum 2 years in a leadership or supervisory role.
• Strong knowledge of Payment, Vendor Master Data, and Reconciliation processes.
• Experience working in a Shared Service Centre environment.
• Knowledge of SAP and related finance systems preferred.
• Procure-to-Pay Operations
• Data Analytics
• SAP Knowledge
• Process Automation

About Us

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

About Us

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.