Project Manager -BPO

DHL Asia Pacific Shared Services Sdn Bhd; Selangor; On-site; MYR 90,000 - 130,000; Full time

Job summary

DHL Asia Pacific Shared Services Sdn Bhd is seeking a skilled project manager to oversee end-to-end initiatives within Finance Operations. You will design and implement project frameworks, track progress, manage budgets and resources, and ensure alignment with global and regional strategies.

Responsibilities include creating business cases, leading workshops, defining KPIs, coordinating cross-functional teams, and driving data-driven decisions to realize benefits.

Qualifications

• Experience in Shared Services for Finance & Accounting
• LEAN House / transitions / system deployments is a plus
• Fluent in English (written and spoken)

Responsibilities

• Oversee the operations of individual project within program and ensure alignment with goals
• Plan, execute and close projects within timeline, scope, budget and resources
• Coordinate team efforts, manage risks and provide progress updates to stakeholders
• Create business cases and pilot projects to validate benefits
• Lead workshops (As-Is / To-Be, data gathering, problem solving) and define KPIs

Skills

Process design

Quality tools

Communication skills

Stakeholder management

Analytical methods

MS Office

Education

University degree or equivalent

PRINCE2/PMP knowledge

English proficiency

Tools

MS Office

Project management tool

Job description

DHL Asia Pacific Shared Services Sdn Bhd 4.2 View all jobs

Oversee the operations of individual project within program. Plan, execute and close project efficiently, ensuring they align with organizational goals, stay within timeline, scope, budget, resources and meet quality standard to complete work within program guideline. Coordinate team efforts, manage risks and communicate progress to stakeholders, facilitating successful project delivery.

Specific Role context

• Create business case, setup PILOT project to validate the business benefits and associated assumptions.
• Design an efficient project framework and strategic roadmap approach for global/ regional implementation.
• Track and monitor project progress, dependencies, budget, resources and provide timely update to stakeholders to steer the decision to accommodate dynamic business development.
• Make data driven and fact-based recommendations to business to mitigate, overcome project risks or challenges.
• Create innovative idea, solution to improve project efficiency and benefit realization.
• Facilitate workshop based on project needs, such as As-Is process review, Design To-Be process, Data Gathering, Problem Solving.
• Establish project acceptance criteria, success criteria and define KPIs to measure the targeted project benefits.
• Leverage project management tool to control the execution the project and adopt best practice as per industry practice.
• Manage global and regional stakeholders to align on expectations, involvement in the project and decision-making process.
• Support stakeholder and organization to accept changes by defining a processes and strategy to ensure the project’s intended outcomes are embraced and successfully implemented.
• Lead and collaborate with a physical, virtual team or hybrid team to manage the end-to-end project implementation effectively.

Specific Role Challenges

• Contribute to the Management and Service Line support towards successful execution of the services provided in the center
• Promote quality and transparency as a key levers to operational steering
• Contribute to integrate BPO as the quality and continuous improvement partner for all Service Lines at Finance Operations

Qualifications:

• Process design and engineering
• Good knowledge of quality management tools and approaches
• Strong communication and presentation skills
• Stakeholder management
• High confidence in the usage of analytical and statistical methods
• High confidence in the usage of standard MS office software

Expected years of experience

• Minimum of 5 years’ experience in Shared Services for Finance & Accounting at junior project management level or as part of the BPO organization
• Having participated in LEAN House, transitions, system deployments an advantage

Educational Qualifications

• University degree or equivalent
• Comprehensive knowledge of project management methodologies (PRINCE 2 or PMP)
• Fluent in English language (written and spoken)

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Logistics, Freight & Delivery Services 1,001-5,000 employees

About Us

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

About Us

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

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