Supervisor Outlet Operations

DKSH Management Ltd.; Malaysia; On-site; MYR 36,000 - 54,000; Full time

Job summary

DKSH is seeking a Supervisor, Outlet Operations in Malaysia to support efficient outlet management and excellent customer service to drive sales targets. You will monitor daily and monthly sales, oversee stock and cash handling, and ensure compliance with company policies.

The role requires a customer-focused mindset and collaborative teamwork. Ideal candidates have at least 1 year of related experience, a Malaysia SPM or Diploma in F&B, and a flexible approach to shifts, holidays, and weekends.

Qualifications

• SPM or Diploma in Food & Beverage or relevant qualification
• At least 1 year of working experience in a related field
• Dynamic, self-motivated with excellent interpersonal skills and ability to work independently or in a team
• Flexibility to work shifts, public holidays and weekends

Responsibilities

• Support business performance by understanding daily and monthly sales results
• Maintain high customer service and ensure quality standards in gift item production
• Manage stock and cash/credit card handling procedures and resolve discrepancies
• Foster a compliant and disciplined team environment in line with company policies
• Assist planning and execution of marketing and promotional activities to drive visibility and sales
• Perform administrative and coordination tasks as required

Skills

Interpersonal skills

Self-motivation

Teamwork

Education

SPM or Diploma in F&B

Job description

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Title: Supervisor Outlet Operations

Location: MY, MY

Global Business Unit: CONSUMER GOODS

Job Function: Sales

Requisition Number: 244699

Description:

Supervisor, Outlet Operations

About the Role

The Supervisor, Outlet Operations is responsible for supporting the efficient and consistent management of outlet operations, ensuring high standards of customer service and sales performance are maintained. This role contributes directly to the achievement of business targets and the delivery of an exceptional customer experience.

What You Will Deliver

• Support business performance by maintaining a comprehensive understanding of daily and monthly sales results, contributing to the achievement of maximum business outcomes
• Uphold consistently high standards of customer service and gift item production by regularly monitoring, checking, and maintaining agreed service and quality standards
• Safeguard operational integrity by ensuring all stock management and cash and credit card handling procedures are strictly adhered to, with any discrepancies promptly investigated and appropriately resolved
• Foster a compliant and disciplined team environment by ensuring all team members adhere to company policies, rules, and regulations
• Support the planning and execution of marketing and promotional activities to drive outlet visibility and sales performance
• Administrative duties and coordination tasks as required

What You Bring

• Sijil Pelajaran Malaysia (SPM) or Diploma in Food and Beverage (F&B) or a relevant qualification
• At least one year of working experience in a related field
• A dynamic, self-motivated, and fast-learning approach, with excellent interpersonal skills and the ability to work independently as well as collaboratively within a team
• Flexibility and willingness to work shifts, public holidays, and weekends
• A positive working attitude with a professional and pleasant disposition

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.