Junior Area Manager (Klang Valley)

DKSH Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 90,000 - 130,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking an Area Manager to oversee Retail/Outlet Operations for its F&B retail network in Selangor. You will drive sales, manage inventory, ensure SOP compliance, and lead outlet teams to meet KPI targets.

The role requires a Diploma/Degree in business-related studies and at least 2 years of experience in a similar position, with strong communication in English and willingness to travel.

Qualifications

• Minimum Diploma/Degree holder in business related studies or equivalent.
• Minimum 2 years related working experience as Area Manager in the F&B retail chain industry.
• Excellent interpersonal skills and strong analytical capabilities.
• Good written and verbal communication & presentation skills.
• Self-motivated and result oriented.
• Able to travel.
• Demonstrate fluency in English, both written and spoken.
• Demonstrate knowledge and understanding of the industry/market/customers.

Responsibilities

• Drive sales generating activities to achieve sales target of the assigned outlets.
• Ensure sales collection are in order and bank into company's account.
• Supervise the performance of the PIC to carry out their duties in accordance with company SOP.
• Control outlets expenses and outlet labour cost.
• Perform monthly cash audit check for outlets.
• Ensure outlet achieve good OEA results.
• Ensure compliance by outlets to all set procedures for stock management.
• Stock count, ordering and usage; wastage within KPI.
• Recruitment of outlet personnel; monitor attrition rate; staff planning.
• Ensure product prepared according to SOP and hygiene standards; plan training.
• Drive proper advertising and promotion activities; monitor KPI reporting.
• Lead Retail/Outlet Operations team to achieve goals and development.

Skills

Interpersonal skills

Analytical skills

Communication

Presentation skills

Self-motivated

Willingness to travel

English fluency

Education

Diploma/Degree in business-related studies

Job description

Drive sales generating activities to achieve sales target of the assigned outlets.

Ensure sales collection are in order and bank into company's account.

Operations Control

To supervise the performance of the PIC to carry out their duties in accordance with company SOP.

To control all others operating costs i.e outlets expenses and outlet labour cost.

To perform monthly cash audit check for outlets.

Ensure outlet achieve good OEA results.

Inventory Management

Ensure compliance by outlets to all set procedures for stock management.

Proper stock accountability i.e. Stock count, ordering and usage.

Ensure stock count & wastage within control as per KPI.

Human Resources Management

Recruitment of outlet personnel

To monitor/control on outlet attrition rate.

Plan appropriate placement of staff

Provide necessary direction on manpower planning during peak season or when necessary

Ensure compliance to labor law when handling HR issues

Product & Service Quality

Ensure all the product are prepared according to SOP

Ensure outlet compliance to set hygiene standards to prepare safe foods

Plan and organize necessary training or activities to achieve service standards

Take corrective action to prevent recurrence of customer complaints

Marketing Activities

Ensure proper execution of advertising and promotion activities

Report the progress and effectiveness to the management

Improve and monitor customer service

KPI Monitoring

Ensure operations KPI are properly cascaded to outlet PIC and staff through proper performance goal setting, tracking and review

Ensure KPI results are tracked and recorded

Others

To carry out any reasonable request made by management

To attend meeting or training session as required by management

Monitoring pest control and maintenance of the outlets

Set up new outlet and promotion counter

Leadership responsibilities

Manage and oversee team’s delivery of team/function goals to drive execution against goals set.

Drive and manage learning and development of team in the area of Retail/Outlet Operations and DKSH behavior to achieve team/function goals.

Drive self-learning and improvement in the area of Retail/Outlet Operations and DKSH behavior as part of continuous.

Job Requirements

Minimum Diploma/Degree holder in business related studies or equivalent

Minimum 2 years related working experience as Area Manager in the F&B retail chain industry.

Excellent interpersonal skills and Strong analytical capabilities

Good written and verbal communication & presentation skills

Self-motivated and result oriented

Able to travel

Demonstrate fluency in English, both written and spoken

Demonstrate knowledge and understanding of the industry/market/customers

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 29,000 specialists and produced net sales of CHF 11.1 billion in 2023.