Supervisor (Johor Premium Outlets)

adidas; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

adidas in Kuala Lumpur is seeking a store supervisor to lead a team of retail associates and drive store sales by executing operations, supporting staff, and inspiring loyalty to the brand through active selling.

You will monitor KPIs, manage staff, and ensure adherence to brand standards, merchandising, stock checks, and cash handling, while fostering a high-performance culture.

Qualifications

• Minimum 3 years’ experience as a supervisor or store-in-charge.
• Preferably in apparel/fashion or FMCG Retail.
• Diploma in Retail Management, Business Administration, Marketing, or a related field.
• Proficient in Microsoft Office.

Responsibilities

• Be aware of store sales and KPI targets, take ownership over them and effectively use all available store resources to meet or exceed them.
• Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success.
• Manage and supervise the staff in the stores to achieve sales target.
• Lead the store personnel to implement and adhere to the retail management standards to level of excellence.
• Maintain an effective stock management system to maximize sales and profitability and minimize shrinkage.
• Implement seasonal/quarterly merchandise launch and in-store marketing promotion.
• Be a role model for customer service and meeting or exceeding customers’ expectations.
• Share your customer service experience and train selected team members to fine-tune their service skills.

Skills

Team leadership

Customer service

Sales targets

Stock management

Training & coaching

Merchandising

Education

Diploma in Retail Management

Job description

Lead a team of retail associates by example and achieve store sales target by:

• Diligently executing store operations with a special focus on selected functional areas.
• Providing Support and feedback to retail professionals.
• Passionately inspiring consumer loyalty to the brand through direct/indirect active selling.

Accountabilities:

Sales & Business Acumen

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them.
• Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success.
• Manage and supervise the staff in the stores to achieve sales target.
• Lead the store personnel to implement and adhere to the retail management standards to level of excellence.
• Maintain an effective stock management system to maximize sales and profitability and minimize shrinkage.
• Implement seasonal/quarterly merchandise launch and in-store marketing promotion.

Customer Service

• Be a role model for customer service and meeting or exceeding customers’ expectations.
• Share your customer service experience and train selected team members to fine-tune their service skills.
• Be a resource for Retail Professionals in dealing with complex customer service situations and lead store personnel to consistently deliver excellent customer service by ensuring a good management presence on the selling floor always.

Brand and Products

• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.
• Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers.
• Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable).

Operations and Processes

• Adhere to all established policies and procedures.
• Execute and maintain established Visual Merchandising and In-Store Communication standards.
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor.
• Conduct stock check and manage fitting room or stock room.
• Complete cash register transactions quickly and accurately.
• To keep the store environment clean, neat and tidy.
• To replenish merchandise, conduct stock check and manage fitting room or stock room.
• Minimize loss in both, the stockroom and the sales floor.
• Perform all store operations in a safe, effective and efficient manner.

Teamwork and Leadership

• Collaborate productively and respectfully with team members.
• Make yourself available to support other team members when needed.
• Complete all applicable training programs and effectively apply the learning on the job.
• Seek coaching and learning opportunities to continually improve your performance.

Professional Background/ Experience:

• Functional: Minimum 3 years’ experience as a supervisor or store-in-charge
• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail
• Exposure: Sports, Fashion
• Education: Possess at least a Diploma in Retail Management, Business Administration, Marketing, or a related field.
• IT: Microsoft Office

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE:Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP:Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

Culture Starts With People, It Starts With You

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.