Product Supervisor (MidValley KL & IOI Putrajaya)

Frasers Group Asia; Kuala Lumpur; On-site; MYR 47,000 - 69,000; Full time

Job summary

Sports Direct Malaysia is seeking a Product Supervisor to lead front-line sales teams across its stores. You will coach sales assistants, ensure high service standards and help drive daily store performance.

The role covers stock replenishment, merchandising, and adherence to SOPs while supporting the Shop Manager and maintaining a clean, welcoming environment for customers. This is an on-site position in Kuala Lumpur within the Frasers Group ecosystem, offering a dynamic retail career in a

Qualifications

• SPM or Diploma with relevant 2+ years in retail supervisory role.
• Diploma with 2+ years as Sales Assistant or equivalent.
• Passion for sports and retail industry.
• Proven supervisory, analytical, and problem-solving skills.
• Strong customer service, communication and interpersonal abilities.
• Willing to work long hours, weekends and shifts.

Responsibilities

• Coach and train sales assistants in product knowledge and service standards.
• Help achieve monthly shop sales targets.
• Assist in stock replenishment and stock-takes.
• Maintain SOP-aligned operations and store standards.
• Support product display and visual merchandising.
• Stand in for Assistant Shop Manager when needed.
• Ensure shop premises are clean and well maintained.
• Communicate staff performance and customer feedback to Shop Manager.
• Assist in implementing sales and promotion plans.
• Handle other duties as requested by management.

Skills

supervisory skills

customer service

communication

interpersonal skills

analytical thinking

problem solving

decision making

shift work

retail experience

passion for sports

Education

SPM

Diploma

Job description

Sports Direct Malaysia iscurrently looking for Product Supervisorto join our growing team.

Sports Direct Malaysia currently operates a total of 42 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. Sports Direct Malaysia offers over 70 of the leading authentic global sports brands, offering the widest variety of choice and value. The company employs over 1000 staff with a view to expanding rapidly across Asia in the coming years.

We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality products at excellent value in a modern spacious environment. The stores are uniquely zoned by key sports categories which include; SD Football, SD Running, SD Training (fitness, cross training, gym equipment, weights, boxing, yoga), SD Rackets (badminton, tennis, squash), SD Swimming (pool, beach, water sports), SD Sports (basketball, rugby, extreme games, cycling, skates & indoor games), SD Lifestyle (Men, Women & Kids) & SD Outdoor (Hiking, trekking, camping & fishing).

Job Description

Assist to coach and train sales assistant in products knowledge and customer service standards

Assist in achieving monthly sales target of the shop

Assists in stock replenishment activities

Assists in stock-take (routine, ad-hoc and/ or annual)

To perform duty as according to all Operational and Customer Service SOPs as well to make Sales Assistants are following the same

To assist in product display arrangement and visual merchandising

Stand in for Assistant Shop Manager if needed to handle departmental operations and ensure consistency in the standard of retail operations

To assist in maintenance and cleaning of shop premises

To assist in stock take (routine, ad-hoc & annual) as and when required

Update to Shop Manager on staff performance

Update to Shop Manager if any Customer feedbacks

Implement/execute sales & promotion plans as and when required

Any other legal assignments requested by management from time to time

Qualifications

SPM with at least 2 years’ experience as Supervisor in retail industry / Diploma with at least 2 years as Sales Assistant (or equivalent)

Have passion with Sports and retail industry

Proven supervisory skills and management skills

Have knowledge in analytic, problem solving and decision-making skills

Good customer service, communication and interpersonal skills

Willing to work long hours, weekends, public holidays and shift duty

Additional Information

An OPPORTUNITY like this at Frasers Group is for the FEARLESS!

The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles, you will:

THINK WITHOUT LIMITS,and take the team with you!

BE RELEVANT,to our people, to partners, and to the planet!

OWN IT,and back yourself!