Supervisor- Japanese Hotpot (SunwayPyramid) Basic + Allowances Provided

Genki Sushi (Malaysia) Sdn Bhd; Subang Jaya; On-site; MYR 36,000 - 54,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Education support

Dental

Meal Allowance

Full Shift Allowance

Full Attendance

Job summary

Genki Sushi (Malaysia) Sdn Bhd in Subang Jaya is looking for a Supervisor for Japanese hotpot service at Sunway Pyramid. You will oversee both front-of-house and back-end operations to ensure smooth table turnover and a stellar guest experience.

The role emphasizes enforcing peak-hour efficiency, managing cash and POS tallies, and delivering on-the-job training for new crew on food assembly, service, and hygiene. Join our team to help maintain Japan-quality hospitality.

Qualifications

• Experience supervising front-of-house and back-end operations.
• Excellent guest service and communication skills.
• Cash handling and end-of-day reconciliation experience.
• Ability to train and mentor team members.

Responsibilities

• Monitor and manage FOH and backend operations for smooth table turnover.
• Ensure high standards of food presentation and service.
• Handle guest inquiries, feedback, and complaints professionally.
• Enforce peak-hour efficiency strategies with the management team.
• Oversee daily cash collections and reconcile POS tallies.
• Direct and delegate daily tasks to supervisors, service crew, and kitchen staff.

Skills

Team supervision

Customer service

Cash handling

POS systems

Tools

POS system

Job description

Supervisor- Japanese Hotpot (SunwayPyramid) Basic + Allowances Provided

Monitor and manage front-of-house (FOH) and backend operations to ensure smooth table turnovers and minimal wait times.

Maintain strict quality control over food preparation, presentation, and delivery via the Kousoku (express train) system.

Handle guest inquiries, feedback, and complaints professionally to ensure a stellar dining experience.

Enforce peak-hour efficiency strategies alongside the management team.

Oversee daily store cash collections and ensure point-of-sale (POS) systems match physical tallies.

Conduct precise end-of-day cash reconciliations and audit safe drops.

Track and distribute petty cash allocations for immediate outlet operational needs.

Direct and delegate daily checklists to supervisors, service crew, and kitchen staff during shifts.

Assist in organizing and adjusting the weekly staff roster to manage labor costs efficiently during high-traffic intervals.

Deliver continuous on-the-job training for new crew members regarding food assembly, customer service, and food hygiene standards.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Genki Sushi, a Japanese Authentic Sushi Chain Restaurants which originated in Tochigi, Kanton Region in Japan since 1968.

We are proud to share with Malaysian a product that is synonymous with Japan's unique culture and the principle of “customer comes first”. And to further enhance the customer journey and experience, our "kaiten sushi" system has now evolved to a whole new level of service standard - The World's first order and automated direct-to-table delivery system; and modelled after the actual Shinkansen Train in Japan.

All our Team Members are well trained with proper Japan Food & Service skills at all times to ensure our customers have the same experience like they were in Japan

We are looking for energetic, dedicated and motivated team members to join our family!

Genki Sushi, a Japanese Authentic Sushi Chain Restaurants which originated in Tochigi, Kanton Region in Japan since 1968.

We are proud to share with Malaysian a product that is synonymous with Japan's unique culture and the principle of “customer comes first”. And to further enhance the customer journey and experience, our "kaiten sushi" system has now evolved to a whole new level of service standard - The World's first order and automated direct-to-table delivery system; and modelled after the actual Shinkansen Train in Japan.

All our Team Members are well trained with proper Japan Food & Service skills at all times to ensure our customers have the same experience like they were in Japan

We are looking for energetic, dedicated and motivated team members to join our family!

• Perks and benefits Medical Miscellaneous allowance Education support Dental Meal Allowance, Full Shift Allowance, Full Attenda