Supermarket Manager

Private Advertiser; Kuching; On-site; MYR 60,000 - 90,000; Full time

Job summary

Private Advertiser is seeking an experienced Supermarket Manager to oversee daily operations, drive sales, and lead a store team in a fast-paced retail environment. The role emphasizes inventory control, customer service excellence, and strict adherence to SOPs and safety regulations.

The ideal candidate will have a diploma or bachelor’s degree in business or retail management with at least 3 years of supervisory retail experience, strong analytical abilities, and excellent communication skills.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Retail Management, Marketing, or a related field.
• Minimum 3 years of experience in retail, supermarket, or grocery store management with proven leadership experience.
• Strong leadership, people management, and team development skills.
• Excellent analytical, organisational, problem-solving, and decision-making abilities.
• Customer-oriented with excellent communication and interpersonal skills.

Responsibilities

• Oversee and manage all aspects of daily supermarket operations, including sales, merchandising, cashiering, inventory control, and customer service.
• Lead, supervise, motivate, and develop store employees to achieve sales targets and operational objectives.
• Prepare staff duty rosters, allocate responsibilities, and ensure adequate manpower for smooth store operations.
• Monitor sales performance, analyse KPIs, and implement strategies to maximise revenue and profitability.
• Manage inventory levels, stock replenishment, stock rotation, and minimise losses, wastage, and shrinkage.
• Coordinate with suppliers and vendors to ensure timely delivery of goods and maintain strong relationships.

Skills

Leadership

People management

Team development

Analytical skills

Education

Diploma or Bachelor's Degree in Business Administration, Retail Management, Marketing

Tools

MS Office

POS systems

Inventory management software

Job description

We are seeking an experienced and results-driven Supermarket Manager to oversee the daily operations of our supermarket. The successful candidate will be responsible for driving sales performance, leading and developing the store team, managing inventory, and ensuring a clean, safe, and customer-focused shopping environment. This role requires strong leadership, operational excellence, and a commitment to delivering outstanding customer service.

Key Responsibilities

Oversee and manage all aspects of daily supermarket operations, including sales, merchandising, cashiering, inventory control, and customer service.

Lead, supervise, motivate, and develop store employees to achieve sales targets and operational objectives.

Prepare staff duty rosters, allocate responsibilities, and ensure adequate manpower for smooth store operations.

Monitor sales performance, analyse key performance indicators (KPIs), and implement strategies to maximise revenue and profitability.

Manage inventory levels, stock replenishment, stock rotation, and minimise stock losses, wastage, and shrinkage.

Coordinate with suppliers and vendors to ensure timely delivery of goods and maintain strong business relationships.

Ensure merchandise is displayed attractively and in accordance with company merchandising standards and promotional campaigns.

Monitor cashiering operations and cash handling procedures to ensure accuracy and compliance with company financial controls.

Handle customer enquiries, feedback, complaints, and service recovery professionally to maintain high customer satisfaction.

Ensure compliance with company policies, Standard Operating Procedures (SOPs), and all health, safety, hygiene, and food handling regulations.

Conduct regular stock takes, inventory audits, and operational inspections to maintain accuracy and operational efficiency.

Prepare daily, weekly, and monthly operational reports, sales analyses, inventory reports, and other management reports.

Identify opportunities to improve operational efficiency, customer experience, and cost management.

Work closely with Management and other departments to support business initiatives, promotional activities, and continuous improvement projects.

Perform any other duties assigned by Management.

Qualifications & Requirements

Diploma or Bachelor's Degree in Business Administration, Retail Management, Marketing, or a related field.

Minimum 3 years of experience in retail, supermarket, or grocery store management, with proven leadership experience.

Strong leadership, people management, and team development skills.

Excellent analytical, organisational, problem-solving, and decision-making abilities.

Customer-oriented with excellent communication and interpersonal skills.

Good understanding of inventory management, merchandising, sales analysis, and retail operations.

Proficient in Microsoft Office applications. Experience with POS systems and inventory management software is an added advantage.

Able to work independently and effectively in a fast-paced retail environment.

Willing to work flexible hours, including weekends and public holidays.

Demonstrates integrity, accountability, and a positive, results-oriented attitude.

Preferred Skills (Added Advantage)

Experience managing supermarkets, hypermarkets, convenience stores, or retail chain operations.

Knowledge of food safety, hygiene regulations, and quality control standards.

Experience in budgeting, cost control, and profit and loss (P&L) management.

Ability to plan promotions, drive sales growth, and improve store profitability.

Strong conflict resolution and customer relationship management skills.

Opportunities for promotion