Retail Operations Manager

Private Advertiser; Kuala Lumpur; Presencial; MYR 60 000 - 90 000; Tempo integral

Resumo da oferta

Private Advertiser is seeking an experienced retail leader to drive business performance across our store network. The role translates business strategy into practical retail initiatives, identifies opportunities to improve productivity, and ensures a consistent customer experience across locations.

The ideal candidate is commercially driven, hands-on and able to collaborate with multiple stakeholders to deliver sustainable results.

Qualificações

• Diploma or Degree in Business, Retail Management or related discipline.
• Minimum 5–8 years of relevant experience in retail operations or multi-store management.
• Strong commercial acumen with understanding of retail KPIs, sales productivity and profitability.
• Proven ability to manage multiple locations and translate objectives into actionable plans.
• Strong leadership, stakeholder management and problem-solving skills.
• Analytical, resourceful and capable in fast-paced retail environments.
• Experience in lifestyle, home furnishing, fashion or specialty retail is advantageous.
• Willingness to travel between locations as required.

Responsabilidades

• Analyse retail sales performance, productivity and key indicators to identify improvement opportunities.
• Develop and implement initiatives to strengthen store performance, operational efficiency and profitability.
• Monitor business trends, identify performance gaps and recommend practical solutions to achieve business objectives.
• Support the execution of commercial priorities, promotional activities and new business initiatives across the retail network.
• Drive consistent execution of business initiatives and operational practices across retail locations.
• Review existing workflows and identify opportunities to simplify processes, improve efficiency and enhance overall store effectiveness.
• Work with relevant teams to improve inventory availability, stock management and resource utilisation.
• Conduct regular market and store assessments to identify improvement opportunities and ensure business priorities are effectively implemented.
• Provide leadership and guidance to retail teams to strengthen accountability, engagement and performance.
• Partner with relevant stakeholders to identify manpower and capability requirements that support business needs.
• Coach and develop retail leaders to strengthen their commercial awareness, decision-making and leadership effectiveness.
• Foster a performance-driven culture that encourages collaboration, ownership and continuous improvement.
• Champion a customer-centric approach across retail touchpoints.
• Identify opportunities to improve customer engagement, service delivery and overall shopping experience.
• Ensure consistency in brand presentation, retail practices and customer experience.
• Collaborate with relevant departments to support effective implementation of product launches, campaigns and customer-focused initiatives.

Conhecimentos

Retail operations

KPI analytics

Stakeholder management

Leadership

Problem-solving

Formação académica

Diploma or Degree in Business, Retail Management

Descrição da oferta de emprego

We are looking for an experienced retail professional to drive business performance, strengthen operational effectiveness and support the continued growth of our retail network.

This role plays an important part in translating business strategies into practical retail initiatives, identifying opportunities to improve store productivity, strengthening team capabilities and ensuring a consistent customer experience across the retail network.

The ideal candidate is commercially driven, hands‑on and comfortable working with multiple stakeholders to deliver sustainable business results.

Key Responsibilities

1. Retail Business Performance

Analyse retail sales performance, productivity and key business indicators to identify improvement opportunities.

Develop and implement initiatives to strengthen store performance, operational efficiency and profitability.

Monitor business trends, identify performance gaps and recommend practical solutions to achieve business objectives.

Support the execution of commercial priorities, promotional activities and new business initiatives across the retail network.

2. Retail Execution & Business Improvement

Drive consistent execution of business initiatives and operational practices across retail locations.

Review existing workflows and identify opportunities to simplify processes, improve efficiency and enhance overall store effectiveness.

Work with relevant teams to improve inventory availability, stock management and resource utilisation.

Conduct regular market and store assessments to identify improvement opportunities and ensure business priorities are effectively implemented.

3. People Leadership & Capability Building

Provide leadership and guidance to retail teams to strengthen accountability, engagement and performance.

Partner with relevant stakeholders to identify manpower and capability requirements that support business needs.

Coach and develop retail leaders to strengthen their commercial awareness, decision‑making and leadership effectiveness.

Foster a performance-driven culture that encourages collaboration, ownership and continuous improvement.

4. Customer Experience & Retail Standards

Champion a customer‑centric approach across retail touchpoints.

Identify opportunities to improve customer engagement, service delivery and overall shopping experience.

Ensure consistency in brand presentation, retail practices and customer experience.

Collaborate with relevant departments to support effective implementation of product launches, campaigns and customer‑focused initiatives.

Requirements

Diploma or Degree in Business, Retail Management or a related discipline.

Minimum 5–8 years of relevant experience in retail operations, business performance or multi‑store retail management, including experience leading teams.

Strong commercial acumen with a good understanding of retail KPIs, sales productivity, profitability and operational efficiency.

Proven ability to manage multiple retail locations and translate business objectives into actionable plans.

Strong leadership, stakeholder management and problem‑solving skills.

Analytical, resourceful and comfortable working in a fast‑paced retail environment.

Experience in lifestyle, home furnishing, fashion or other specialty retail sectors would be advantageous.

Willingness to travel between retail locations as required.

What We Are Looking For

A hands‑on retail leader who combines commercial thinking with strong execution capabilities. Someone who can see the bigger business picture while remaining connected to store‑level realities, build capable teams and work collaboratively to drive meaningful improvements across the retail network.