STORE MANAGER at KAPAR

WHOLE FOODS EXPRESS SDN BHD

Kapar

On-site

MYR 60,000 - 120,000

Full time

2 days ago

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Job summary

WHOLE FOODS EXPRESS SDN BHD in Kapar, Selangor, Malaysia, is seeking a Store Manager to lead the daily operations of our supermarket. You will drive sales, oversee merchandising, inventory and staff performance to deliver excellent customer service.

You will enforce SOPs, manage opening/closing, and ensure food safety, cleanliness and compliance while achieving sales targets and profitability. The role requires strong leadership and hands-on supervision across departments.

Responsibilities

Achieve monthly sales and gross profit targets.
Drive sales growth through strong merchandising and promotional execution.
Monitor category performance and sales trends.
Minimize wastage, shrinkage, markdowns, and stock losses.
Ensure high in-stock availability for fast-moving items.
Execute promotional plans and seasonal campaigns effectively.
Monitor competitor activities and pricing.
Ensure effective selling displays and impulse selling areas.
Ensure smooth day-to-day store operations.
Maintain operational discipline and SOP compliance.
Ensure opening and closing procedures are properly executed.
Monitor cash handling and security procedures.
Ensure store cleanliness, hygiene, and maintenance standards.
Monitor equipment functionality including chillers, freezers, and POS systems.
Ensure proper queue management and checkout efficiency.
Maintain excellent store presentation standards at all times.
Own overall store manpower planning and labour cost control.
Approve weekly manpower schedules across all departments.
Ensure optimal staffing coverage during peak, weekend, and festive periods.
Approve shift adjustments, overtime, and emergency manpower deployment.
Monitor labour productivity and manpower efficiency across the store.
Ensure staffing aligns with operational demand and service standards.
Approve and maintain authorized key holder list.
Ensure dual-person opening procedures are followed where applicable.
Oversee alarm deactivation and activation procedures.
Ensure safe, cash, CCTV, and equipment checks are completed during opening.
Ensure proper store closing verification and final lock-up procedures.
Ensure all opening and closing checklists are completed and signed off.
Ensure receiving verification controls are enforced across all departments.
Ensure DO vs PO quantity verification is consistently implemented.
Monitor quality checks including freshness, expiry, packaging, and temperature compliance.
Review receiving discrepancies, stock variances, and supplier issues.
Ensure no receiving is accepted without physical verification.
Maintain overall accountability for store inventory health and working capital.
Approve high-value, abnormal, seasonal, and promotional orders.
Monitor stockholding, dead stock, and inventory aging.
Ensure ordering aligns with sales trends, stockholding limits, and promotional needs.
Review supplier fill rate and ordering discipline across departments.
Prevent overstocking and ensure healthy stock turnover.
Ensure freshness and quality standards across all fresh categories.
Monitor stock rotation and FIFO implementation.
Minimize fresh wastage.
Ensure proper temperature control and food safety compliance.
Monitor freshness displays and replenishment.
Ensure hygiene and cleanliness in all fresh departments.
Ensure accurate inventory management.
Monitor stock movement and stockholding.
Control overstock and out-of-stock situations.
Review GRN discrepancies and stock variances.
Ensure proper receiving procedures.
Conduct stock checks and cycle counts.
Investigate stock losses and discrepancies.
Ensure accurate pricing and shelf labels.
Lead, supervise, and motivate outlet staff.
Ensure proper manpower planning and scheduling.
Monitor staff attendance, punctuality, and discipline.
Conduct staff coaching and training.
Develop team leaders and supervisors.
Handle staff complaints and disciplinary matters.
Conduct performance reviews and appraisals.
Promote teamwork and positive working culture.
Ensure high customer satisfaction.
Handle customer complaints professionally.
Monitor service speed and friendliness.
Ensure compliance with company SOPs.
Ensure compliance with health and safety regulations.
Maintain food safety and cleanliness standards.
Ensure compliance with licensing requirements.
Ensure CCTV, alarm systems, and security procedures are functioning properly.
Ensure compliance with audit requirements

Job description

The Store Manager is responsible for the overall management and performance of the supermarket outlet, including sales, operations, staffing, customer service, inventory control, freshness standards, cleanliness, compliance, profitability, and execution of company SOPs.

The Store Manager is accountable for achieving sales and operational targets while ensuring excellent customer experience and smooth daily operations.

The Store Manager acts as the leader of the outlet and is responsible for maintaining discipline, operational consistency, stock accuracy, merchandising standards, manpower planning, and staff productivity.

KEY RESPONSIBILITIES

1. Sales & Business Performance

Achieve monthly sales and gross profit targets.
Drive sales growth through strong merchandising and promotional execution.
Monitor category performance and sales trends.
Minimize wastage, shrinkage, markdowns, and stock losses.
Ensure high in-stock availability for fast-moving items.
Execute promotional plans and seasonal campaigns effectively.
Monitor competitor activities and pricing.
Ensure effective selling displays and impulse selling areas.

2. Store Operations Management

Ensure smooth day-to-day store operations.
Maintain operational discipline and SOP compliance.
Ensure opening and closing procedures are properly executed.
Monitor cash handling and security procedures.
Ensure store cleanliness, hygiene, and maintenance standards.
Monitor equipment functionality including chillers, freezers, and POS systems.
Ensure proper queue management and checkout efficiency.
Maintain excellent store presentation standards at all times.

3. Manpower Scheduling & Workforce Governance

Own overall store manpower planning and labour cost control.
Approve weekly manpower schedules across all departments.
Ensure optimal staffing coverage during peak, weekend, and festive periods.
Approve shift adjustments, overtime, and emergency manpower deployment.
Monitor labour productivity and manpower efficiency across the store.
Ensure staffing aligns with operational demand and service standards.

4. Store Opening & Key Holder Control

Approve and maintain authorized key holder list.
Ensure dual-person opening procedures are followed where applicable.
Oversee alarm deactivation and activation procedures.
Ensure safe, cash, CCTV, and equipment checks are completed during opening.
Ensure proper store closing verification and final lock-up procedures.
Ensure all opening and closing checklists are completed and signed off.

5. Operational Counter-Balance & Receiving Governance

Ensure receiving verification controls are enforced across all departments.
Ensure DO vs PO quantity verification is consistently implemented.
Monitor quality checks including freshness, expiry, packaging, and temperature compliance.
Review receiving discrepancies, stock variances, and supplier issues.
Ensure no receiving is accepted without physical verification.

6. Ordering & Inventory Governance

Maintain overall accountability for store inventory health and working capital.
Approve high-value, abnormal, seasonal, and promotional orders.
Monitor stockholding, dead stock, and inventory aging.
Ensure ordering aligns with sales trends, stockholding limits, and promotional needs.
Review supplier fill rate and ordering discipline across departments.
Prevent overstocking and ensure healthy stock turnover.

7. Fresh Department Management