Studio Operations Lead: Own the Flow & Guest Experience

The Flow Studio; Kuala Lumpur; Sur place; MYR 60 000 - 120 000; Plein temps

Résumé du poste

The Flow Studio is seeking a Studio Operations Executive who will own the studio's daily success and act as the captain of operations. You will manage the team, handle end-to-end tasks from scheduling to HR and finance, and continuously improve processes to elevate client experience.

This role requires hands-on leadership, a readiness to tackle a busy studio environment, and a passion for hospitality within the yoga and pilates space.

Qualifications

• Demonstrates ownership mentality and accountability.
• Excels at coordinating across teams to keep operations smooth.
• Strong interpersonal and people-management abilities.
• Excellent communication skills with clients and staff.
• Passion for hospitality and fitness industry insights.

Responsabilités

• Take full accountability for daily studio operations, fixing issues promptly.
• Own the studio's performance by tracking metrics and improving retention.
• Recruit, train, and manage a high-performing desk team and set standards for service.
• Coordinate scheduling with admin tasks across HR, finance, and customer service.
• Proactively streamline processes to enhance the client experience.

Connaissances

Leadership

Operations management

People management

Customer service

Description du poste

The Flow Studio is seeking a Studio Operations Executive who will own the studio's daily success and act as the captain of operations. You will manage the team, handle end-to-end tasks from scheduling to HR and finance, and continuously improve processes to elevate client experience.

This role requires hands-on leadership, a readiness to tackle a busy studio environment, and a passion for hospitality within the yoga and pilates space.