Operations Executive

The Flow Studio; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

The Flow Studio is seeking a Studio Operations Executive who will own the studio's daily success and act as the captain of operations. You will manage the team, handle end-to-end tasks from scheduling to HR and finance, and continuously improve processes to elevate client experience.

This role requires hands-on leadership, a readiness to tackle a busy studio environment, and a passion for hospitality within the yoga and pilates space.

Qualifications

• Demonstrates ownership mentality and accountability.
• Excels at coordinating across teams to keep operations smooth.
• Strong interpersonal and people-management abilities.
• Excellent communication skills with clients and staff.
• Passion for hospitality and fitness industry insights.

Responsibilities

• Take full accountability for daily studio operations, fixing issues promptly.
• Own the studio's performance by tracking metrics and improving retention.
• Recruit, train, and manage a high-performing desk team and set standards for service.
• Coordinate scheduling with admin tasks across HR, finance, and customer service.
• Proactively streamline processes to enhance the client experience.

Skills

Leadership

Operations management

People management

Customer service

Job description

Don't let the "Executive" title fool you - we aren't looking for a corporate suit to sit behind a laptop and delegate all day. At The Flow Studio, our Studio Operations Executive is the ultimate owner, captain, and driver of the studio's daily success. We are looking for an end-to-end operator who treats the studio like their own business. If you are ready to roll up your sleeves, handle the daily grind, manage the team, and take full, proactive responsibility for the performance and vibe of our space, this is for you. The buck stops with you.

What You'll Do

• Complete Studio Ownership: Take full accountability for the daily physical and virtual operations. If a lightbulb is out, a client is unhappy, or a system glitches, you fix it.
• Drive Studio Performance: You own the studio's operational success. You'll track performance, optimize class schedules, and implement ideas to improve client retention and studio efficiency.
• Lead from the Front: Recruit, train, and manage a high-performing desk staff. You don't just manage from afar; you coach, inspire, and set the standard for what premium service looks like.
• End-to-End Execution: Seamlessly bounce between high-level scheduling and hands-on administrative tasks across HR, finance, and customer service.
• Continuous Improvement: We don't do things "just because that's how it's always been done." You will constantly look for ways to streamline processes, cut friction, and elevate the client experience.

Who You Are

• An Owner, Not a Passenger: You don't wait for permission or instructions. You see a gap, you fill it. You take deep pride in the studio's appearance, culture, and numbers.
• Ready to Get Dirty: You have a "no task is beneath me" attitude. You are just as comfortable analyzing studio data as you are jumping behind the reception desk to handle a manic morning rush.
• A Master Coordinator & Problem Solver: You think fast on your feet. When schedules clash, instructors drop out, or tech fails, you stay calm, collected, and solution-oriented.
• A People Person with Backbone: You have excellent communication skills, can manage diverse personalities (both clients and staff), and know how to hold a team accountable while being a supportive leader.
• Genuinely Passionate: You have a love for hospitality, client experience, and a sound knowledge of (or passion for) the yoga and pilates industry.

About The Flow Studio

The Flow Studio is a leading yoga and reformer pilates brand with a rapidly growing footprint across Malaysia and Singapore. We don't just run fitness spaces; we curate premium, experience-driven environments designed to help people move, explore, and thrive.From our thoughtfully designed flagship locations to our high-profile brand activations and corporate wellness workshops, we are dynamic, fast-paced, and deeply passionate about holistic well-being. We're expanding quickly, and we're looking for real go-getters to grow with us.