Studio Experience Lead | Community & Ops

The Flow Studio; Kuala Lumpur; On-site; MYR 30,000 - 54,000; Full time

Job summary

The Flow Studio in Kuala Lumpur is seeking a friendly Customer Service Rep to welcome members, manage bookings, and keep studio operations running smoothly. You’ll contribute to delivering the premium Flow experience and build lasting relationships with clients.

This front-facing, fast-paced role rewards warmth, organisation, and proactive problem solving. You’ll collaborate with the team to host events, support partnerships, and maintain an exceptional member journey daily.

Qualifications

• 1–3 years’ experience in hospitality, retail, fitness, or operations preferred.
• Friendly, approachable, and able to connect easily with clients and teammates.
• Excellent communication and interpersonal skills (English proficiency required).
• Highly organised, detail-oriented, and comfortable multitasking in a fast-paced setting.
• Tech-savvy with experience using booking systems, Google Suite, and Excel.
• A genuine interest in wellness, and creating memorable client experiences.

Responsibilities

• Deliver an exceptional customer journey from check-in to check-out, ensuring every client feels seen, supported, and part of the FlowFam.
• Build authentic relationships with members — remembering names, preferences, and progress.
• Handle client queries, bookings, and feedback with professionalism and empathy.
• Support and co-host community events, pop-ups, and brand collaborations.
• Manage in-studio communication, email content (e.g., class highlights, member moments), and sustain our online and in-studio community presence.

Skills

Customer service

Hospitality

Communication

Organisation

Tech savvy

Tools

Booking systems

Google Suite

Excel

Job description

The Flow Studio in Kuala Lumpur is seeking a friendly Customer Service Rep to welcome members, manage bookings, and keep studio operations running smoothly. You’ll contribute to delivering the premium Flow experience and build lasting relationships with clients.

This front-facing, fast-paced role rewards warmth, organisation, and proactive problem solving. You’ll collaborate with the team to host events, support partnerships, and maintain an exceptional member journey daily.