General Manager - Georgetown

JETSET Pilates®; George Town; On-site; MYR 120,000 - 240,000; Full time

Benefits offered by this job

Complimentary or discounted JETSET PIL

Paid time off (PTO)

Professional development opportunities

Health insurance

Retirement plans

Performance bonuses

Job summary

JETSET Pilates is seeking a Founding General Manager to bring a new studio to life in Malaysia. You will partner with ownership to recruit and develop the team, drive community excitement, and establish operational excellence for a successful launch.

After opening, you’ll run day-to-day operations, grow memberships, and maintain an exceptional client experience. You’ll complete the Instructor Training Academy and lead a high-performing team.

Qualifications

• 3+ years of operations or general management experience, ideally in boutique fitness, hospitality, or a luxury membership-model consumer service environment
• Proven track record of building and leading high-performing teams, across multiple locations or pre-opening contexts
• Self-starter with entrepreneurial spirit and proactive problem-solving

Responsibilities

• Lead local studio launch and pre-opening activities, building a founding team and pipeline of members
• Drive day-to-day studio operations post-launch, focusing on membership growth and client experience
• Develop schedules, staffing plans, and operational standards
• Coach and develop the founding Instructor and Studio Lead team
• Execute pre-sale and launch campaigns and monitor KPIs

Skills

Operations management

Leadership

Sales and business development

Pre-opening/launch planning

Team development and coaching

Community building

Job description

JETSET Pilates is a modern, music-driven Pilates brand redefining the boutique fitness experience.

As the Founding General Manager, you’ll play a critical role in bringing a new studio to life. This is an entrepreneurial leadership opportunity for someone who thrives on building from the ground up. You’ll partner closely with ownership to recruit and develop the team, generate excitement in the community, establish operational excellence, and lead a successful studio launch.

Following opening, you’ll transition into leading the day-to-day operation of the studio while continuing to drive membership growth, team development, and an exceptional client experience.

General Managers are expected to complete the JETSET Instructor Training Academy Program, teach an average of 6‑8 classes per week, and maintain an active in‑studio presence during a minimum of 25 class times per week.

Key Responsibilities

Community Building & Studio Launch

• Execute local grassroots marketing initiatives prior to opening.
• Build relationships with local businesses, influencers, and community partners.
• Generate excitement and awareness leading up to launch.
• Build and manage a pipeline of prospective founding members.
• Support local social media initiatives that drive awareness and membership growth.
• Coordinate community events and pre‑sale activations.

Leadership & Team Development

• Recruit, hire, onboard, and develop the founding Instructor and Studio Lead team prior to opening.
• Lead onboarding and operational training initiatives.
• Foster a culture of accountability, collaboration, and hospitality.
• Conduct regular coaching conversations and performance check‑ins.

Studio Launch & Operations

• Partner with ownership on launch readiness.
• Establish operational processes and studio workflows.
• Build schedules, staffing plans, and operational standards.
• Ensure every aspect of opening day is executed successfully.
• Coordinate vendor readiness, equipment setup, and operational logistics to ensure a successful studio launch.

Sales & Business Development

• Drive founding membership sales.
• Execute pre‑sale and launch campaigns.
• Coach the team on consultative sales techniques.
• Monitor pre‑sale conversion metrics, founding membership goals, and launch readiness KPIs.

Ownership Partnership

• Provide regular updates on launch readiness and business performance.
• Identify opportunities to improve systems and processes.
• Support future studio openings as the brand grows.

SUCCESS IN THIS ROLE

• Care deeply about operational excellence and would take pride in launching a studio on time and fully prepared.
• Enjoy identifying great people and building, onboarding, and developing a high‑performing team.
• Are energized by ambitious sales goals and motivated to build strong pre‑opening momentum.
• Love connecting with people and creating genuine excitement within the local community.
• Thrive on building strong systems, clear expectations, and a positive culture that support long‑term success.

Growth Opportunities

Following a successful studio launch, this role transitions into leading ongoing operations and may expand to support additional studio openings and multi‑unit growth as JETSET continues to scale.

What We’re Looking For

• 3+ years of operations or general management experience, ideally in boutique fitness, hospitality, or a luxury membership‑model consumer service environment
• Proven track record of building and leading high‑performing teams — ideally across multiple locations or in a pre‑opening context
• Demonstrated self‑starter with an entrepreneurial spirit — you take initiative, solve problems proactively, and thrive in environments where the playbook is still being written
• Strong sales instincts with experience driving revenue targets and coaching others to do the same
• Highly analytical — comfortable building reports, interpreting data, and making decisions backed by metrics
• Exceptional organizational skills with the ability to manage competing priorities without losing momentum or attention to detail
• Outstanding communicator who genuinely connects with people and makes every client and team member feel seen and valued
• Hands‑on experience in a fitness instruction or coaching capacity is strongly preferred
• Passion for community building and an understanding of the local wellness, fitness, and hospitality community is strongly preferred.

Requirements

• Ability to commit to travel for a 5-day Instructor training at one of our Regional Training & Support Centers
• Ability to stand and move throughout the studio for extended periods
• Ability to lift up to 30 pounds
• Flexible availability, including the availability to work mornings, evenings, weekends, and holidays as business needs require

Compensation & Benefits

• Complimentary or discounted JETSET Pilates classes
• Paid time off (PTO)
• Professional development opportunities
• Additional benefits—including performance bonuses, health insurance, retirement plans, and other perks—may be offered depending on the studio location

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.