Student Visa Liaison Specialist

Scicom Intl; Kuala Lumpur; Presencial; MYR 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance related bonus

Descripción de la vacante

Scicom Intl in Malaysia is seeking an Immigration Liaison to streamline student visa processing with the Immigration Department. You will coordinate submission of applications and passports, and ensure documentation is compliant and complete.

Role involves timely communication with authorities, updating system statuses, and serving as the main contact between Immigration Department, Institutions, and Operations. Strong English and Malay, and MS Office skills are required.

Formación

• Diploma with related working experience, preferably 1 year in a contact centre.
• Proficient in English and Bahasa Malaysia; reading/writing speaking skills.
• Proficient in MS Office (Word, PowerPoint & Excel).

Responsabilidades

• Submit applications/documents to Immigration Department for eVAL.
• Submit students’ passports for Student Pass, Special Pass, and Dependent Pass.
• Accept passports and documents from Institutes.
• Keep passports in a safe box.
• Vet documents using the processing checklist.
• Update system statuses accurately.
• Act as escalation/contact between Immigration Department and Operations.
• Act as contact between Immigration Department and Institutions.
• Escalate urgent cases to Line Manager.
• Seek Line Manager assistance when needed.
• Escalate downtime or technical issues to Line Manager.
• Undertake ad-hoc tasks from Line Manager or Operations as required.
• Stay back to complete all assigned duties when required.

Conocimientos

English & Malay

MS Office

Multitasking

Customer service

Fast learner

Team player

Diploma + experience

Communication

Independent work

Educación

Diploma or equivalent

Herramientas

MS Office Suite

Descripción del empleo

Scicom Intl in Malaysia is seeking an Immigration Liaison to streamline student visa processing with the Immigration Department. You will coordinate submission of applications and passports, and ensure documentation is compliant and complete.

Role involves timely communication with authorities, updating system statuses, and serving as the main contact between Immigration Department, Institutions, and Operations. Strong English and Malay, and MS Office skills are required.