Authenticity Processing Specialist

Scicom Intl; Kuala Lumpur; On-site; MYR 25,000 - 30,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Scicom Intl in Malaysia is seeking a Customer Service Officer to support document verification and client communications in a fast-paced contact centre. You will handle processing within 24 hours, follow the checklist, and keep customers informed of any corrections.

Responsibilities include accurate status updates, escalating urgent cases to the Line Manager, and meeting daily quotas. Diploma holders with at least 1 year in a contact centre are preferred, with good MS Office skills.

Qualifications

• Must read, write and speak English and Bahasa Malaysia.
• Basic computer knowledge: MS Office (Word, Power Point & Excel).
• Good multitasking ability.
• Customer service oriented.
• Willingness to learn and fast learner.
• Ability to work in a fast-moving environment.
• Minimum Diploma with prior related working experience (preferably minimum 1 year experience in contact centre) or equivalent combination of education and experience.

Responsibilities

• Process scanned applications within 24 hours.
• Vet documents using the processing checklist as a guideline.
• Highlight errors to customers by a notification.
• Ensure status is updated correctly.
• Highlight urgent cases to Line Manager for escalation.
• Seek Line Manager assistance whenever needed.
• Complete daily processing quota set by management.
• Report downtime or technical issues to Line Manager for escalation.
• Undertake ad-hoc tasks from Line Manager or Operations Management.
• Stay back to complete all duties during operational situations.

Skills

English

Bahasa Malaysia

MS Office

Multitasking

Customer service

Willingness to learn

Fast learner

Education

Diploma

Tools

MS Office

Job description

Scicom Intl in Malaysia is seeking a Customer Service Officer to support document verification and client communications in a fast-paced contact centre. You will handle processing within 24 hours, follow the checklist, and keep customers informed of any corrections.

Responsibilities include accurate status updates, escalating urgent cases to the Line Manager, and meeting daily quotas. Diploma holders with at least 1 year in a contact centre are preferred, with good MS Office skills.