Junior International Student Arrival Centre (ISAC) Officer (MySTEP program)

Education Malaysia; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

Education Malaysia seeks an Immigration Support Officer to ensure swift, compliant arrival of international students and to verify records for a smooth immigration flow. You will serve as the main contact with the Immigration Department, coordinate with agencies and provide essential arrival guidance to students.

The role requires SPM minimal qualification with hospitality studies preferred, strong communication, flexibility for shifts, and the ability to work in an airport environment while

Qualifications

• Minimum SPM qualification; further studies (Diploma/Degree) in Hospitality or related fields are an advantage.
• Good interpersonal and communication skills with diverse groups.
• Positive attitude, strong sense of responsibility and willingness to learn.
• Flexibility to work shifts, weekends and public holidays according to flight schedules.
• Able to work independently and as part of a team.
• Comfortable in an airport-based environment, including standing or walking for extended periods.
• Basic computer literacy with knowledge of Microsoft Office applications.

Responsibilities

• Ensure a swift, seamless and positive immigration clearance experience for all international students upon arrival.
• Maintain full compliance and data accuracy by verifying international student records through the designated system.
• Deliver end-to-end support, equipping international students with necessary information and resources.
• Serve as the primary point of contact for the Immigration Department and resolve student-related matters efficiently.
• Cultivate a robust communication channel to address stakeholders' needs and feedback.
• Guarantee student compliance with SOPs and guidelines to avoid delays during entry.
• Ensure safe, secure and timely transit of special delegations with professional guide services.
• Increase public awareness and engagement with ISAC services through informative video demonstrations and digital content.

Skills

Interpersonal skills

Communication

Customer service

Flexibility

Teamwork

Independence

MS Office

Education

SPM

Diploma/Degree in Hospitality

Tools

Microsoft Office

Job description

• Ensure a swift, seamless and positive immigration clearance experience for all international students upon arrival.
• Maintain full compliance and data accuracy by verifying international student records through the designated system, ensuring a smooth transition through immigration.
• Deliver exceptional end-to-end support, equipping international students with the necessary information and resources for a confident and stress-free arrival.
• Serve as the primary point of contact for the Immigration Department, resolving all student-related matters efficiently and maintaining strong inter-agency relationships.
• Cultivate a robust communication channel to ensure stakeholders' needs are promptly addressed and feedback is effectively integrated into ISAC services.
• Guarantee student compliance with all Immigration Department SOPs and guidelines, mitigating risks of delays or complications during the entry process.
• Ensure the safe, secure and timely transit of special delegations by providing professional guide services.
• Increase public awareness and engagement with ISAC services by developing and distributing informative video demonstrations and other digital content.

Required Skills & Qualifications

• Minimum SPM (or equivalent) qualification. Further studies (Diploma/Degree) in Hospitality or related fields are an advantage.
• Good interpersonal and communication skills, with the ability to effectively interact with a diverse group of international students, colleagues and officials.
• Positive attitude, strong sense of responsibility, and willingness to learn.
• Flexibility to work shifts, weekends, and public holidays according to flight schedules.
• Able to work both independently and as part of a team.
• Comfortable working in an airport-based environment, including standing or walking for extended periods.
• Basic computer literacy with knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Possessing the ability to speak multiple languages to enhance communication with a diverse student population is an advantage.

Due to the high volume of applications, only shortlisted candidates will be notified. We sincerely appreciate your time and interest in joining us.