Executive - Immigration Liaison (KL)

Scicom Intl; Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Performance related bonus

Job summary

Scicom Intl in Malaysia is seeking an Immigration Liaison to streamline student visa processing with the Immigration Department. You will coordinate submission of applications and passports, and ensure documentation is compliant and complete.

Role involves timely communication with authorities, updating system statuses, and serving as the main contact between Immigration Department, Institutions, and Operations. Strong English and Malay, and MS Office skills are required.

Qualifications

• Diploma with related working experience, preferably 1 year in a contact centre.
• Proficient in English and Bahasa Malaysia; reading/writing speaking skills.
• Proficient in MS Office (Word, PowerPoint & Excel).

Responsibilities

• Submit applications/documents to Immigration Department for eVAL.
• Submit students’ passports for Student Pass, Special Pass, and Dependent Pass.
• Accept passports and documents from Institutes.
• Keep passports in a safe box.
• Vet documents using the processing checklist.
• Update system statuses accurately.
• Act as escalation/contact between Immigration Department and Operations.
• Act as contact between Immigration Department and Institutions.
• Escalate urgent cases to Line Manager.
• Seek Line Manager assistance when needed.
• Escalate downtime or technical issues to Line Manager.
• Undertake ad-hoc tasks from Line Manager or Operations as required.
• Stay back to complete all assigned duties when required.

Skills

English & Malay

MS Office

Multitasking

Customer service

Fast learner

Team player

Diploma + experience

Communication

Independent work

Education

Diploma or equivalent

Tools

MS Office Suite

Job description

• Immigration Liaison serves as the key contact between company and immigration authorities to facilitate student visa processing.
• This role involves coordinating and submitting required documentation, following up on application statuses, and ensuring compliance with immigration policies and procedures.
• The liaison ensures timely communication and resolution of issues, supporting a smooth and efficient visa approval process for international students.

The Responsibilities of the Role:

• Submission of students’ applications/documents that are required by the Immigration Department for the issuance of eVAL.
• Submission of Students’ passports along with the documents that are required by the Immigration Department for the issuance of Student Pass, Special Pass, and Dependent Pass.
• Accept passports and any additional documents from Institutes.
• Ensure passports are kept in the safe box.
• To vet through the documents using the processing checklist as a guideline.
• To make sure that system statuses are updated correctly.
• To be the point of escalation/contact between Immigration Department and Operations.
• To be the point of contact between Immigration Department and Institutions.
• Highlight all urgent cases to the Line Manager for further assistance.
• To seek Line Manager Assistance whenever needed.
• Highlight any downtime or technical issue to the Line manager for further escalation.
• Undertake any other ad-hoc tasks assigned by the Line Manager or any other Operations Management team as and when required.
• When operational situations arise, management will require the executive to stay back and complete all assigned duties.

Skill Requirements:

• Able to read, write and speak English and Malay.
• Basic Computer knowledge: MS Office (Word, Power Point & Excel)
• Good multitasking ability.
• Customer service oriented.
• Willingness to learn and fast learner.
• Ability to work in a fast-moving environment.
• Minimum Diploma with prior related working experience (preferably minimum 1 year experience in contact centre,) or equivalent combination of education and experience.
• Basic Computer knowledge: MS Office (Word, Power Point & Excel).
• Highly proficient in spoken and written English and Bahasa Malaysia.
• Display excellent communication and willingness to learn/fast learner.
• Able to work as a member of a team independently.

The Package :

• Performance related bonus for confirmed staff.