Student Services & Travel Operations Lead

Taylor's University Sdn Bhd; Malaysia; Hybride; MYR 33 000 - 60 000; Plein temps

Résumé du poste

Taylor's University Sdn Bhd in Malaysia is seeking a Student Services Executive to provide critical administrative, logistical, and compliance support across student lifecycle, including visa administration, trip coordination, and school transport monitoring.

The role demands accurate documentation, on-time delivery, and management of frontline customer services to achieve exceptional satisfaction and a high-quality user experience.

Qualifications

• Minimum of 2 years of working experience, preferably in education, administrative operations, or customer service.
• Prior experience handling international student and guardian visa applications is highly advantageous.
• Possess a valid driving license.

Responsabilités

• MOE & Visa Application: advising parents on document requirements and collecting submissions.
• Form Preparation: drafting visa forms and compiling documentation for MOE and Immigration.
• Fieldwork & Submissions: visiting MOE/Immigration for document submissions and endorsements.
• Compliance Management: tracking MOE/immigration regulation changes and updating checklists.
• Application Status Updates: following up on status and informing parents of actions needed.
• Data Tracking & Renewals: maintaining tracking database and visa expiry renewal alerts.
• Risk Flagging: escalating delays or gaps to supervisor and parents for action.
• Student Trips, Educational Excursions & Challenge Week: admin support for registrations and payments.
• School Transport Monitoring: on-site inspections and liaising with transport vendors.
• Student Services & Operational Coverage: back-up front desk and stakeholder liaison, support duties.

Connaissances

Bilingual Proficiency

Mandarin (advantage)

MOE & Immigration Portal knowledge

Outils

Excel

Word

Description du poste

Taylor's University Sdn Bhd in Malaysia is seeking a Student Services Executive to provide critical administrative, logistical, and compliance support across student lifecycle, including visa administration, trip coordination, and school transport monitoring.

The role demands accurate documentation, on-time delivery, and management of frontline customer services to achieve exceptional satisfaction and a high-quality user experience.