Lead ICT Service Desk Engineer

Taylor's College; Kuala Kubu Bharu; Vor Ort; MYR 48.000 - 75.000; Vollzeit

Zusammenfassung

Taylor's College in Malaysia is seeking a capable ICT Service Desk Supervisor to provide first-level troubleshooting and end-user support for staff, administration, academics, and students, and to oversee the effective administration and operations of the ICT Service Desk on campus.

You will supervise and lead a team, coordinate incident management and service requests, monitor performance metrics, and ensure reliable IT support that keeps teaching and learning running smoothly across the campus

Aufgaben

• Supervise and lead a team of ICT Service Desk Support personnel.
• Ensure the overall operations of the ICT Service Desk Support function of the campus is effective.

Jobbeschreibung

Taylor's College in Malaysia is seeking a capable ICT Service Desk Supervisor to provide first-level troubleshooting and end-user support for staff, administration, academics, and students, and to oversee the effective administration and operations of the ICT Service Desk on campus.

You will supervise and lead a team, coordinate incident management and service requests, monitor performance metrics, and ensure reliable IT support that keeps teaching and learning running smoothly across the campus