Student Services Executive

Taylor's University Sdn Bhd; Malaysia; Híbrido; MYR 33 000 - 60 000; Tempo integral

Resumo da oferta

Taylor's University Sdn Bhd in Malaysia is seeking a Student Services Executive to provide critical administrative, logistical, and compliance support across student lifecycle, including visa administration, trip coordination, and school transport monitoring.

The role demands accurate documentation, on-time delivery, and management of frontline customer services to achieve exceptional satisfaction and a high-quality user experience.

Qualificações

• Minimum of 2 years of working experience, preferably in education, administrative operations, or customer service.
• Prior experience handling international student and guardian visa applications is highly advantageous.
• Possess a valid driving license.

Responsabilidades

• MOE & Visa Application: advising parents on document requirements and collecting submissions.
• Form Preparation: drafting visa forms and compiling documentation for MOE and Immigration.
• Fieldwork & Submissions: visiting MOE/Immigration for document submissions and endorsements.
• Compliance Management: tracking MOE/immigration regulation changes and updating checklists.
• Application Status Updates: following up on status and informing parents of actions needed.
• Data Tracking & Renewals: maintaining tracking database and visa expiry renewal alerts.
• Risk Flagging: escalating delays or gaps to supervisor and parents for action.
• Student Trips, Educational Excursions & Challenge Week: admin support for registrations and payments.
• School Transport Monitoring: on-site inspections and liaising with transport vendors.
• Student Services & Operational Coverage: back-up front desk and stakeholder liaison, support duties.

Conhecimentos

Bilingual Proficiency

Mandarin (advantage)

MOE & Immigration Portal knowledge

Ferramentas

Excel

Word

Descrição da oferta de emprego

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The Student Services Executive provides critical administrative, logistical, and compliance support across core student lifecycle functions, including visa administration, trip and excursion coordination, and school transport monitoring. The role demands the execution of accurate documentation with precision, on-time delivery, and the management of all front-line customer services to achieve exceptional customer satisfaction and a high-quality user experience.

KEY RESPONSIBILITIES

MOE & Visa Application : advising parents on specific document requirements, while systematically collecting and collating all submissions.

Form Preparation: Complete preparation and drafting of all required visa application forms and collating all related documentation for Ministry of Education (MOE) and Immigration;

Fieldwork & Submissions: Physical travel to MOE, Immigration departments, and relevant authorities for document submissions, passport endorsements, and standard follow-ups

Compliance Management: keeping track of changes to MOE /immigration regulation, updating the visa application checklists and communicate with parents on timely basis;

Application Status Updates : Proactive follow-ups on application status, keeping parents updated on a timely basis, and alerting them immediately if further action is required.

Data Tracking & Renewals: Maintenance of the internal tracking database and execution of timely visa expiry renewal notifications to parents.

Risk Flagging: elevate potential delays or documentation gaps to supervisor and parents for immediate action;’

2. Student Trips, Educational Excursions & Challenge Week

Academic Planning Support: Provide administrative, registration, and payment tracking support for local and international excursions, student activities, and Challenge Week programs

Pre-Trip Logistics: Arrangement of flight bookings, local transportation logistics, and student travel insurance according to the approved trip plan.

Travel Approvals: Preparation and submission of necessary compliance documentation for Ministry of Education (MOE) travel approval applications.

On-Excursion Operational Support: in campus logistic support and insurance liaison while students are on active excursions.

Post-Return logistics: Support and process post-trip insurance claims.

4. School Transport Monitoring

Onsite Inspections & Daily Reporting: Daily physical inspections of school transportation during morning arrivals and afternoon departures, with routine status reporting to management.

Vendor & Staff Liaison: Operational bridge between transport vendors and academic staff regarding route updates, delays, or schedule changes.

Escalation & Resolution: Immediate handling and timely escalation of transport complaints, safety anomalies, or extensive delays for prompt management action.

5. Student Services & Operational Coverage

Operational Ad-hoc Support: Rotational or ad-hoc back-up coverage for the front desk reception and other student services functions;

Stakeholder management : Delivery of solution-oriented customer service to parents, students, visitors, and internal stakeholders.

Executive Directives: Execution of any other a duties and special projects assigned by the General Manager of Operations.

JOB SPECIFICATIONS

Qualifications & Experience

Minimum of 2 year of working experience, preferably in education, administrative operations, or customer service sectors.

Prior experience handling international student and guardian visa applications is highly advantageous.

Process a valid driving license

COMPETENCIES

TECHNICAL COMPETENCIE S

Bilingual Proficiency (English & Bahasa Malaysia); Mandarin is an advantage

MOE & Immigration Portal / Process Knowledge

Data Administration & Database Tracking

Travel Logistics & Insurance Coordination

Microsoft Office Literacy (Excel, Word)

BEHAVIOURAL COMPETENCIES

Meticulous attention to detail and organization

Stakeholder communication and interpersonal skills

Service-oriented mindset and team collaboration

Adaptability, initiative, and problem-solving resilience