Student Advisor (UPM Serdang)

ELS Language Centres (ELSI Sdn Bhd); Seri Kembangan; On-site; MYR 36,000 - 58,000; Full time

Job summary

ELS Language Centres Malaysia is hiring a Student Advisor to support international and local students from enquiry to graduation. You will coordinate student services, admissions, onboarding and welfare, ensuring smooth integration and wellbeing.

Based at ELS centres UPM with no remote option, you will handle accommodation guidance, visa processes, orientation, and enquiries, while upholding confidentiality and high service standards. Fluency in English and Bahasa Malaysia is preferred.

Qualifications

• Diploma or Degree in Business Administration, Education or related discipline.
• At least 1 year of advisory, administrative or student support experience.

Responsibilities

• Provide guidance on accommodation, cultural adjustment, immigration and university placement.
• Assist with healthcare referrals, insurance matters and local service navigation.
• Serve as the point of contact for student welfare and information.
• Facilitate registration, placement testing and student onboarding.
• Coordinate student visa applications, special passes and cancellations.
• Guide new students through centre tour and administrative induction.
• Respond to enquiries via email, phone, walk-ins and online platforms.
• Represent ELS at education fairs and outreach events.

Skills

Student services

Advisory experience

Interpersonal skills

Communication

Education

Diploma or Degree in Business Administration or Education

Job description

Join Malaysia’s premier English language provider as a Student Advisor, where you will play a pivotal role in shaping the student experience. You will support both international and local students from enquiry to graduation — ensuring smooth integration, wellbeing, and success through personalised, student-centred service delivery. Student Advisor reports directly to the Centre Director and is responsible for carrying out the student services, admission operations, administrative and customer services in accordance with the policies and procedures of ELS Language Centres, Malaysia. His/her responsibilities include performing all the following in addition to other duties as may be necessary or assigned by Centre Director from time to time.

1) Job Description of a Student Advisor:

Student Services & Welfare

Provide guidance on accommodation, cultural adjustment, and immigration, and university placement.

Assist with healthcare referrals, insurance matters, and local service navigation.

Serve as the point of contact for student welfare and information.

Admissions & Enrolment

Facilitate registration, placement testing, and student onboarding.

Coordinate student visa applications, special passes, and cancellations with relevant institutions.

Orientation & Onboarding

Guide new students through centre tour and administrative induction.

Operations & Administration

Marketing & Student Conversion

Respond to enquiries via email, phone, walk-ins, and online platforms.

Represent ELS at education fairs and outreach events.

2) Qualifications:

Required

Diploma or Degree in Business Administration, Education or related discipline.

At least 1 year of advisory, administrative or student support experience.

Preferred

Prior experience in the education sector or working with international students.

Familiarity with immigration procedures and university admissions.

Fluent in English and Bahasa Malaysia; Mandarin or other languages an advantage.

Culturally sensitive with excellent interpersonal and communication skills.

Highly organised and detail-oriented.

Confident, professional, and empathetic in all student interactions.

Discreet with strong sense of responsibility and confidentiality.

4) Working Conditions:

Based at ELS centres UPM and may support central Sales office operations. It does not have a working from home option. This position has an immediate opening.

Some local travel may be required.

ELS Language Centres: Where Language Proficiency Meets Success

With a rich history of over 30 years in Malaysia, ELS Language Centres has been a pioneer in shaping futures through language education. Our commitment to delivering exceptional English language training has empowered over 100,000 graduates to excel in their tertiary studies and careers. Backed by ELS USA, boasting over 60 years of English language expertise, our legacy stands strong both locally and internationally. Our Certified Intensive English Programme (CIEP) has welcomed students from 50+ countries, enhancing their English proficiency and global outlook.

Endorsed by NEAS and MOHE:

Our commitment to quality is endorsed by the National ELT Accreditation Scheme (NEAS) and recognised by the Malaysian Ministry of Higher Education (MOHE) as a standard of English language proficiency for university admissions. These accreditations reflect our dedication to delivering top-notch language education.

Globally Recognised:

Our reputation shines globally – more than 650 universities and colleges worldwide acknowledge ELS Advanced Level Proficiency. This recognition offers an alternative to TOEFL/IELTS for program entry. In Malaysia, esteemed institutions like Universiti Putra Malaysia (UPM) and Universiti Teknologi Malaysia (UTM) have established ELS centres on-campus for the convenience of their students.

A Team That Empowers:

At ELS, our student-focused team drives results and provides exceptional service. Join our dynamic workforce to embark on a rewarding journey. Be part of a community that thrives on quality education and unique learning experiences.

When you're ready to build your career with ELS, explore our available positions. Together, let's shape brighter futures through academic and career success with English language proficiency.

Learn more: www.els.edu.my

ELS Language Centres: Where Language Proficiency Meets Success

With a rich history of over 30 years in Malaysia, ELS Language Centres has been a pioneer in shaping futures through language education. Our commitment to delivering exceptional English language training has empowered over 100,000 graduates to excel in their tertiary studies and careers. Backed by ELS USA, boasting over 60 years of English language expertise, our legacy stands strong both locally and internationally. Our Certified Intensive English Programme (CIEP) has welcomed students from 50+ countries, enhancing their English proficiency and global outlook.

Endorsed by NEAS and MOHE:

Our commitment to quality is endorsed by the National ELT Accreditation Scheme (NEAS) and recognised by the Malaysian Ministry of Higher Education (MOHE) as a standard of English language proficiency for university admissions. These accreditations reflect our dedication to delivering top-notch language education.

Globally Recognised:

Our reputation shines globally – more than 650 universities and colleges worldwide acknowledge ELS Advanced Level Proficiency. This recognition offers an alternative to TOEFL/IELTS for program entry. In Malaysia, esteemed institutions like Universiti Putra Malaysia (UPM) and Universiti Teknologi Malaysia (UTM) have established ELS centres on-campus for the convenience of their students.

A Team That Empowers:

At ELS, our student-focused team drives results and provides exceptional service. Join our dynamic workforce to embark on a rewarding journey. Be part of a community that thrives on quality education and unique learning experiences.

When you're ready to build your career with ELS, explore our available positions. Together, let's shape brighter futures through academic and career success with English language proficiency.