Strategic Sales & Customer Ops Analyst

Jabil; George Town; On-site; MYR 33,000 - 67,000; Full time

Job summary

Jabil in Penang, Malaysia, is seeking a customer service and administrative support professional to assist within an assigned customer account. Under general supervision, you will provide information on order status, process orders and returns, and coordinate shipping tasks.

You will collaborate with Finance, Sales, and Business Development to meet service expectations, arrange meetings, and provide general admin support.

Qualifications

• General understanding of cross-functional matrix organization and ability to learn where to go for help.
• Basic end-user administration knowledge of Jabil’s Enterprise Resource System.
• Proficient computer skills, including word processing, spreadsheet, and presentation applications required.
• Basic understanding of bookkeeping and/or accounting fundamentals.
• Proficient English language reading and writing skills required.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to operate a personal computer including using a Windows based operating system and related software.
• Advanced PC skills, including training and knowledge of Jabil’s software packages.
• Ability to write simple correspondence. Read and understand visual aid.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Responsibilities

• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Processes customer orders/changes according to established policies and procedures.
• Processes customer returns according to established policies and procedures.
• Initiates shipping request forms as appropriate.
• Works closely with Finance to maintain Accounts Receivable according to contract terms.
• Provides timely feedback regarding product service failures or customer concerns.
• Partners with Business Development and/or Sales representatives to meet and exceed customers’ service expectations.
• Arranges customer meetings, visits, and events.
• Provides general administrative support to assigned Business Unit.
• May perform other duties and responsibilities as assigned.

Skills

Customer service

Communication

Data entry

Office software

Tools

Jabil ERP

Job description

Jabil in Penang, Malaysia, is seeking a customer service and administrative support professional to assist within an assigned customer account. Under general supervision, you will provide information on order status, process orders and returns, and coordinate shipping tasks.

You will collaborate with Finance, Sales, and Business Development to meet service expectations, arrange meetings, and provide general admin support.