Growth-Focused Business Development Analyst

Jabil; Bayan Lepas; On-site; MYR 38,000 - 70,000; Full time

Job summary

Jabil in Malaysia, Penang seeks a capable Customer Service Associate to support assigned accounts. You will provide timely order status information, process orders and returns, and coordinate with Finance on Accounts Receivable while partnering with Sales to meet service expectations.

Strong English communication and basic PC skills are required; familiarity with Jabil's ERP system and MS Office will help you handle routine tasks and inquiries efficiently.

Qualifications

• Proficient English reading and writing is required.
• Proficient computer skills: word processing, spreadsheets, presentations.
• Experience with Jabil software and ERP systems is a plus.
• Ability to process orders, returns, and update AR with accuracy.

Responsibilities

• Provide accurate information on order status and product knowledge.
• Process customer orders/changes per policies.
• Process customer returns and initiate shipping forms when needed.
• Coordinate with Finance to maintain Accounts Receivable per contract terms.
• Provide timely feedback on product/service issues and customer concerns.
• Collaborate with Business Development/Sales to meet service expectations.
• Arrange customer meetings, visits, and events.
• Provide general administrative support to the assigned Business Unit.

Skills

Customer service

Order processing

Accounts Receivable

English proficiency

MS Office

ERP familiarity

Tools

Jabil ERP

MS Office Suite

Relational databases

Job description

Jabil in Malaysia, Penang seeks a capable Customer Service Associate to support assigned accounts. You will provide timely order status information, process orders and returns, and coordinate with Finance on Accounts Receivable while partnering with Sales to meet service expectations.

Strong English communication and basic PC skills are required; familiarity with Jabil's ERP system and MS Office will help you handle routine tasks and inquiries efficiently.