Strategic Order & Customer Experience Analyst

Bruker; Penang; On-site; MYR 56,000 - 89,000; Full time

Job summary

Bruker in Penang, Malaysia, is seeking a Sales Operations assistant to manage the global sales order process and back-office logistics. You will coordinate instrument and software requests, ensure policy-compliant order handling, and support after-sales requests with cross-functional teams.

The role requires 1–2 years of relevant experience, strong MS Office skills, and familiarity with SAP and Salesforce. Fluency in English is essential, with additional languages a plus.

Qualifications

• Essential functions: manage end-to-end order process (SAP & SFDC) in line with policy
• Collaborate cross-functionally with regional sales, planning, finance and shipping to meet requirements
• Provide after-sales service support on requests from customers or selling entities
• Participate in department projects aligned with corporate objectives

Responsibilities

• Manage end-to-end sales order process (OTC).
• Coordinate instrument, software and upgrade requests.
• Provide back-office logistics support and shipping documentation.
• Coordinate global shipments and stock orders.
• Support system sales requests and customer/demo arrangements

Skills

Sales operations experience

Supply chain understanding

Microsoft Office

SAP & CRM experience

English fluency

Education

Bachelor’s degree in related discipline

Tools

SAP

Salesforce

Job description

Bruker in Penang, Malaysia, is seeking a Sales Operations assistant to manage the global sales order process and back-office logistics. You will coordinate instrument and software requests, ensure policy-compliant order handling, and support after-sales requests with cross-functional teams.

The role requires 1–2 years of relevant experience, strong MS Office skills, and familiarity with SAP and Salesforce. Fluency in English is essential, with additional languages a plus.