Strategic Business Development Analyst

Jabil; Penang; Sur place; MYR 24 000 - 36 000; Plein temps

Résumé du poste

Jabil, a global manufacturing solutions company, seeks a customer service/administrative support professional to manage order status inquiries, process orders and returns, coordinate shipping, and collaborate with Finance and Sales to meet customer expectations. Requires strong communication and basic ERP knowledge.

The role involves providing timely information to customers and supporting the Business Unit with general administrative tasks and cross-functional coordination.

Qualifications

• General understanding of cross-functional matrix organization.
• Basic end-user ERP knowledge.
• Proficient computer skills (Word, Excel, and presentation tools).
• Proficient English language reading and writing skills.
• Ability to communicate with managers, clients, and customers.

Responsabilités

• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Processes customer orders/changes according to established policies and procedures.
• Processes customer returns according to established policies and procedures.
• Initiates shipping request forms as appropriate.
• Works closely with Finance to maintain Accounts Receivable according to contract terms.
• Provides timely feedback regarding product service failures or customer concerns.
• Partners with Business Development and/or Sales to meet and exceed service expectations.
• Arranges customer meetings, visits, and events.
• Provides general administrative support to assigned Business Unit.
• Performs other duties as assigned.

Description du poste

Jabil, a global manufacturing solutions company, seeks a customer service/administrative support professional to manage order status inquiries, process orders and returns, coordinate shipping, and collaborate with Finance and Sales to meet customer expectations. Requires strong communication and basic ERP knowledge.

The role involves providing timely information to customers and supporting the Business Unit with general administrative tasks and cross-functional coordination.