Strategic Regional Account & Customer Success Leader

Watlow; Lunas; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global technology company in Malaysia is looking for an experienced Account Manager to oversee customer interactions and support management. The ideal candidate will have a Bachelor’s degree in Engineering, with 5-8 years of experience including 3-6 years in project management. Technical aptitude and a focus on customer satisfaction are essential, along with good English proficiency. Opportunities for travel to the US, South Korea, and Japan may arise, and the role is based in Kulim High Tech Park, Kedah.

Qualifications

• 5-8 years of overall experience in relevant positions.
• 3-6 years of experience in project management.
• Fluency in English; knowledge of Mandarin or Korean is a plus.

Responsibilities

• Oversee daily support and management of assigned accounts.
• Serve as subject matter expert for customer solutions.
• Facilitate effective communication with customers.
• Monitor and respond to customer complaints.

Skills

Project management

Technical aptitude

Critical thinking

Customer focused

Knowledge of Semiconductor/Electronics Industry

Education

Bachelor’s degree in Engineering

Job description

A global technology company in Malaysia is looking for an experienced Account Manager to oversee customer interactions and support management. The ideal candidate will have a Bachelor’s degree in Engineering, with 5-8 years of experience including 3-6 years in project management. Technical aptitude and a focus on customer satisfaction are essential, along with good English proficiency. Opportunities for travel to the US, South Korea, and Japan may arise, and the role is based in Kulim High Tech Park, Kedah.